Recently headset busylight not clearing after Teams meetings, but behaving correctly for 1:1 calls

Anonymous
2023-01-30T07:37:30+00:00

I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.

Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.

I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.

When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.

Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.

Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-03T15:49:04+00:00

    FYI, there is an old thread about this issue with a "workaround" solution that seems to work for me

    https://answers.microsoft.com/en-us/msteams/forum/all/jabra-headsets-staying-connected-after-consult/1cd71329-82da-4212-be6a-2f211a165aed?page=2

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  2. Anonymous
    2023-02-02T19:07:41+00:00

    Has anyone opened an incident/defect with Microsoft? Can you share the link?

    Yes, it was posted earlier in the thread....

    Bug: Headset busylight status not clearing after Teams meetings, but works correctly for 1:1 Teams calls · Community (microsoft.com)

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  3. Anonymous
    2023-02-02T18:55:10+00:00

    Has anyone opened an incident/defect with Microsoft? Can you share the link?

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  4. Anonymous
    2023-02-02T18:05:05+00:00

    A rather "unconventional" solution to fix this...

    Make a 1 to 1 teams call to your co-worker... then END the call...

    All is normal...

    While that's a quick workaround to get the headset to disconnect, let's not by any stretch of the imagination call it a solution :)

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  5. Anonymous
    2023-02-02T14:53:07+00:00

    The problem is indeed only when you perform a meeting with multiple persons.

    A rather "unconventional" solution to fix this...

    Make a 1 to 1 teams call to your co-worker... then END the call...

    All is normal...

    It's faster than unplugging the dongle a few times..

    Good idea Mike :) I was just quitting Teams and relaunching it.. just need to find a co-worker to annoy now :)

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