unable to copy and paste a Teams message that includes the sender's name and time.

Anonymous
2024-08-20T21:59:54+00:00

The Teams message with the sender name and time cannot be copied and pasted. Two week ago, I was able to do it. I want a copy of the text along with the sender name and time. same problem on both web browsers and desktop versions

Microsoft Teams | Microsoft Teams for business | Chats | Group chats

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Anonymous
2024-08-20T23:57:57+00:00

Dear Gilgen,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description regarding "unable to copy and paste a Teams message that includes the sender's name and time." My sincerest apologies for the inconvenience this might be causing you, after thorough testing, I reproduced your issue at my side. It could be Microsoft changed something at backend. I will report it to replated team. The Workaround I found is to hold mouse for selecting the message with Time Stamp and name of the person you want then use CTRL+C for copy and CTRL+V for paste while you are still holding mouse. Therefore, I will update this thread as soon as I get more detail information about the query and fix.

Also, if you have the organization admin permission, you can also raise a service request to report this symptom to our online channel through the O365 admin center. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support. I will also revert back when I get more info on this. Your patience and cooperation are much appreciated. Have a nice day!

Best regards,

Inema |Community Moderator

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  2. Anonymous
    2024-08-29T14:49:48+00:00

    Ridiculous change. Cannot see any benefit at all. Please revert it or make optional.

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  3. Anonymous
    2024-08-30T05:58:53+00:00

    The workaround mention in above comments does not work. I do not think that this change has brought any value or good user experience. All in all, a pretty disappointing experience.

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  4. Anonymous
    2024-08-30T18:18:26+00:00

    A response I got back regarding this change.

    "In response to feedback that most users prefer to copy and paste messages without extra clutter, a recent service update purposefully streamlined the experience of copying messages in Microsoft Teams by removing metadata, such as timestamps, the sender's name, and reactions, in the text that's pasted. We implemented this change in lower deployment rings, and feedback during this period gave us confidence that most users prefer this cleaner experience without the need for additional options. Therefore, we won't be reverting this change in behavior. This message is intended to provide information regarding the context of the service improvement and ensure that users and admins are aware that this simplification of the copy functionality was intentional. This message will remain active for a week to ensure users and admins can review this information before the communication is closed."

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