My Airpod pro 2 doesn't work on Teams

Anonymous

My Airpod pro 2 doesn't work on Teams. They have no problem with other programs, and also work on teams on my phone.

They connect fine and I can see that they are selected in the teams settings. The app is also on the list of apps that can access the microphone and so on.

Furthermore I have disconnected them and reconnected them several times, I have also deleted Teams and installed once agin. Nothing works!!!!

It works fine otherwise and with other headphones.

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Anonymous

I spent 2.5 hours yesterday doing allll of the steps I've found in every forum and I think rolling back the intel bluetooth driver worked for me. I did a test run with teams, Settings > Devices > Make a test call, and everything worked for the first time since this all started a few months back. I havent had an actual teams call to test it but this is promising. I think some things work for some people, and others work for some, its not a one fix works for all type of thing.

Windows Key + X > Device Manager > Bluetooth > Intel Wireless Bluetooth > Driver > Rollback Driver. Restart Windows. I also restarted my airpods before I rebooted, and re-connected them to windrows to have a clean slate on both accounts. Then made my test call with teams and it worked.

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104 additional answers

Anonymous

2023-09-21T15:37:06+00:00

Hi Kaspar

I'm AnnaThomas and I'd happily help you with your question. In this Forum, we are Microsoft consumers just like yourself.

Apple AirPods and AirPods Pro are not officially supported by Microsoft Teams. This means that they may not work perfectly with Teams and could potentially cause issues.

Microsoft has a list of certified devices that are guaranteed to work well with Teams. These include a variety of headsets from different manufacturers. You can check out the list of Teams-certified headsets on the Microsoft website.

If you continue to experience issues with your AirPods and Teams, you might want to consider using a Teams-certified headset for a smoother experience.

https://www.microsoft.com/en-ww/microsoft-teams/across-devices/devices/category/headsets/36

I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

Best Regards,

AnnaThomas

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Anonymous

2023-10-03T19:05:21+00:00

We have more and more people having this issue daily. Now we have to purchase headsets for our employees. Not being on the approved list isn't a valid excuse for them to work all this time and then Mircosoft pushes an update and it breaks. They connect to computers and can use other apps, but as soon as you join a teams call it disconnects the device. That is a bug, please address it.
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