My Airpod pro 2 doesn't work on Teams

Anonymous
2023-09-21T11:34:36+00:00

My Airpod pro 2 doesn't work on Teams. They have no problem with other programs, and also work on teams on my phone.

They connect fine and I can see that they are selected in the teams settings. The app is also on the list of apps that can access the microphone and so on.

Furthermore I have disconnected them and reconnected them several times, I have also deleted Teams and installed once agin. Nothing works!!!!

It works fine otherwise and with other headphones.

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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Anonymous
2023-10-30T18:46:54+00:00

I spent 2.5 hours yesterday doing allll of the steps I've found in every forum and I think rolling back the intel bluetooth driver worked for me. I did a test run with teams, Settings > Devices > Make a test call, and everything worked for the first time since this all started a few months back. I havent had an actual teams call to test it but this is promising. I think some things work for some people, and others work for some, its not a one fix works for all type of thing.

Windows Key + X > Device Manager > Bluetooth > Intel Wireless Bluetooth > Driver > Rollback Driver. Restart Windows. I also restarted my airpods before I rebooted, and re-connected them to windrows to have a clean slate on both accounts. Then made my test call with teams and it worked.

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  1. Anonymous
    2024-07-09T17:13:28+00:00

    I was actually able to leave Noise Suppression on (thankfully, as I find it makes quite a big difference) and instead turned off "Sync device buttons" to get the sound working. Still doesn't work when the speaker device is set to "Headphones (Stereo)", only when it's is set to "Headset (Hands-Free AG Audio)". Sound quality was just okay so I tried updating the firmware (to version 6F8 for the Airpods Pro 2nd gen) and the quality improved noticeably.

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  2. Anonymous
    2024-07-09T17:07:48+00:00

    Three dots next to your profile pic in the top-right, Settings, Devices, "Noise suppression" toggle is under the "Make a test call" button on my UI.

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  3. Anonymous
    2024-07-09T13:11:43+00:00

    Turning off noise suppression in teams seemed to work for me

    Turning it off where exactly?

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  4. Anonymous
    2024-07-09T12:43:54+00:00

    Great help - worked for me.

    Thanks👍👍👍

    Lars Harild

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