My Airpod pro 2 doesn't work on Teams

Anonymous
2023-09-21T11:34:36+00:00

My Airpod pro 2 doesn't work on Teams. They have no problem with other programs, and also work on teams on my phone.

They connect fine and I can see that they are selected in the teams settings. The app is also on the list of apps that can access the microphone and so on.

Furthermore I have disconnected them and reconnected them several times, I have also deleted Teams and installed once agin. Nothing works!!!!

It works fine otherwise and with other headphones.

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Anonymous
2023-10-30T18:46:54+00:00

I spent 2.5 hours yesterday doing allll of the steps I've found in every forum and I think rolling back the intel bluetooth driver worked for me. I did a test run with teams, Settings > Devices > Make a test call, and everything worked for the first time since this all started a few months back. I havent had an actual teams call to test it but this is promising. I think some things work for some people, and others work for some, its not a one fix works for all type of thing.

Windows Key + X > Device Manager > Bluetooth > Intel Wireless Bluetooth > Driver > Rollback Driver. Restart Windows. I also restarted my airpods before I rebooted, and re-connected them to windrows to have a clean slate on both accounts. Then made my test call with teams and it worked.

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  1. Anonymous
    2023-11-01T13:56:57+00:00

    Worked for me! Thank you Kerry.

    But I must say the quality of the test sound is not fantastic, but better than none.

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  2. Anonymous
    2023-11-01T13:14:57+00:00

    This worked for me! Thank you so much!!! I think Microsoft needs to realize that so many people use Airpods that this is a big drawback to using Teams. They need to support Airpods!!!

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    5 people found this answer helpful.
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  3. Anonymous
    2023-10-30T18:29:37+00:00

    I discovered a couple solutions for this. You'll notice if you download Teams on an iPhone - it still works with Airpods Pro. So if you connect to the meeting over your iphone You are set up great for Speaker/Microphone. Then go to your computer connect to the same meeting from the Teams app. It'll ask you if you want to Join on both devices, or if you want to switch to the computer. Just tell it you want to join with both devices. Then just keep your computer muted and you are using your phone for all your audio needs and your computer for your monitor/sharing purposes. Plus since both devices are set up through your account - you only show up once in the call. Instead of looking like a weirdo who signed in twice to the meeting. There are also Bluetooth receivers around $80 that can fix the issue as a work around. But this method is free and not too complicated.

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  4. Anonymous
    2023-10-30T18:12:12+00:00

    Yes, mircrosoft please address this issues

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