My Airpod pro 2 doesn't work on Teams

Anonymous
2023-09-21T11:34:36+00:00

My Airpod pro 2 doesn't work on Teams. They have no problem with other programs, and also work on teams on my phone.

They connect fine and I can see that they are selected in the teams settings. The app is also on the list of apps that can access the microphone and so on.

Furthermore I have disconnected them and reconnected them several times, I have also deleted Teams and installed once agin. Nothing works!!!!

It works fine otherwise and with other headphones.

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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Anonymous
2023-10-30T18:46:54+00:00

I spent 2.5 hours yesterday doing allll of the steps I've found in every forum and I think rolling back the intel bluetooth driver worked for me. I did a test run with teams, Settings > Devices > Make a test call, and everything worked for the first time since this all started a few months back. I havent had an actual teams call to test it but this is promising. I think some things work for some people, and others work for some, its not a one fix works for all type of thing.

Windows Key + X > Device Manager > Bluetooth > Intel Wireless Bluetooth > Driver > Rollback Driver. Restart Windows. I also restarted my airpods before I rebooted, and re-connected them to windrows to have a clean slate on both accounts. Then made my test call with teams and it worked.

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  1. Anonymous
    2023-11-10T16:05:26+00:00

    This answer is messed up. Completely silly that you would try to get us to buy “teams-approved headsets” instead of just making Teams work with most bluetooth devices that work with every other application on peoples’ phones and computers. Genuinely sad that Teams is like this.

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  2. Anonymous
    2023-11-09T16:06:43+00:00

    That sounds like a workable solution that I'll try in my teams meetings today. Thanks!!

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  3. Anonymous
    2023-11-09T15:56:02+00:00

    I wasn't suggesting that anyone use a Mac for work when the company uses a PC. I was just complaining about MS/Apple in general. Old Teams and New Teams are both just as bad with this issue. My solution to this problem was posted earlier...I connect my airpods to my iphone...then get on the meeting in the Teams app on my iphone. Then I ALSO connect to thesame meeting on my PC (muted). That way the airpods give me sound/microphone thru my iphone, but I can use my PC computer monitor for the display.

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  4. Anonymous
    2023-11-09T15:09:40+00:00

    I get where you're coming from, but some of us don't have the choice to also use a Mac for work, so it would be great if we could have the ability to use both. Does anyone know if you can use the Airpods 2 on the old teams vs the new teams?

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