My Airpod pro 2 doesn't work on Teams

Anonymous
2023-09-21T11:34:36+00:00

My Airpod pro 2 doesn't work on Teams. They have no problem with other programs, and also work on teams on my phone.

They connect fine and I can see that they are selected in the teams settings. The app is also on the list of apps that can access the microphone and so on.

Furthermore I have disconnected them and reconnected them several times, I have also deleted Teams and installed once agin. Nothing works!!!!

It works fine otherwise and with other headphones.

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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Anonymous
2023-10-30T18:46:54+00:00

I spent 2.5 hours yesterday doing allll of the steps I've found in every forum and I think rolling back the intel bluetooth driver worked for me. I did a test run with teams, Settings > Devices > Make a test call, and everything worked for the first time since this all started a few months back. I havent had an actual teams call to test it but this is promising. I think some things work for some people, and others work for some, its not a one fix works for all type of thing.

Windows Key + X > Device Manager > Bluetooth > Intel Wireless Bluetooth > Driver > Rollback Driver. Restart Windows. I also restarted my airpods before I rebooted, and re-connected them to windrows to have a clean slate on both accounts. Then made my test call with teams and it worked.

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  1. Anonymous
    2024-03-25T15:35:08+00:00

    Incredible!

    Ive been using Teams since the begining and first used it with AirPods Gen1, Then AirPods Gen 2, then AirPods Pro BUT NOW after replacing them with a new pair of AirPods Pro Gen 2, Teams is not working. How can it be this bad? Airpods is the most common used headset in the world!

    @microsoft fix this ASAP!

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  2. Anonymous
    2024-03-25T03:27:30+00:00

    Nope, didn’t work.

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  3. Anonymous
    2024-03-25T02:44:10+00:00

    All you need to do is, when you're on a call (whether it's MS Teams, Zoom, or Ring Central), turn the volume up by using the stem on the AirPods. If you don't know how to do this, you can swipe upwards on the front side of the AirPod stem. I would recommend turning this all the way up.

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  4. Anonymous
    2024-03-20T16:02:43+00:00

    This is an ongoing issue, clearly. It would be nice if Microsoft would at least acknowledge that it is an issue and let us know if there is a development path for a solution, or if they are going to continue to ignore it.

    It is disappointing that the "new" teams being forced upon us also continue to have this same issue.

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