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While in the Teams 'Chat' tab on my Mac, I tapped on some "Copilot" button that was showing at the top of the window that I hadn't seen before. I was immediately taken to the 'Apps' tab, and a modal overlay displays saying "This app cannot be found." I'm fairly certain our company doesn't provide us access to Copilot, and that's why it doesn't show up in available apps anywhere, so I don't know why the button was showing in the 'Chat' tab in the first place if that is the case. But now, any time I try to return to the 'Chat' tab, I get redirected to the Apps tab with the "This app cannot be found" error.
I've tried simply exiting and reopening the app. I've tried uninstalling and reinstalling. I've tried uninstalling, then deleting all the Teams-related folders I could find in "/Library/Microsoft/" and "/Library/Caches", then rebooting my computer and then reinstalling, and still every time I try to access the Chat tab on this device, I get the same modal overlay displaying "This app cannot be found."
I can still access 'Chat' fine on other devices, and haven't seen that Copilot button that started this mess anywhere else on my other devices.
Additional chat-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Right clicking on the "Chat" tab in the left menu and selecting "New Chat" fixed it for me.
Right clicking on the "Chat" tab in the left menu and selecting "New Chat" fixed it for me.
Worked for me! Thanks!!
Thank you - but I cannot see all my historical chat conversations that were listed on the left hand side ... and I am not able to access notifications of messages in those chats?
Hey, so this is bugged because the Copilot is not installed on Teams and takes you to download it, which is broken because it can't be downloaded either. So when you go back to Chat, it tries to reopen your last selected chat, which was with Copilot, therefore repeating the cycle.
Go to the search bar at the top and find someone you already have an existing chat with and this will get your Teams off the Copilot chat and into a functioning one. Then you should be able to hide the garbage that is Copilot. Microsoft is aware of the problem, they're just too incompetent to do anything about it.
THANK YOU! THIS WORKED!
Greatly appreciated!