Teams keeps popping up while using any MS365 apps

Anonymous
2024-03-13T09:54:53+00:00

Hi all,

We have a few users complaining Teams keeps popping up while they're using any Office app,

I've checked all settings, deleted cache, reinstalled and this issue still persists

It becomes very annoying because it pops up to the front of the screen while users are typing on Word of Excel.

It's not related to receiving messages as no new messages when it happens.

Has anyone had the same issue? Can't find anyone with similar issues

We use teams on a regular basis, so disabling auto start or removing it completely it's not an option

Thanks

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2024-04-05T08:58:24+00:00

Hello João Custodio and All

Good day!

Kindly note that this issue was been reported resolved the Service Health with ID TM746712.

The user experience of this incident was: Users' Microsoft Teams desktop client pops up when opening other applications.

More info: Specifically, when a user opened an application while the Microsoft Teams desktop was also open, the Microsoft Teams desktop window took focus for the user. While there was no immediate user impact preventing users from using Microsoft Teams, the scenario interrupted user interactions with several other applications and had the potential to cause unintentional actions when focus unexpectedly shifted to the Teams client.
Final status: The deployment of the fix completed to the affected environments and remediated the impact.

Scope of impact: Your organization was impacted by this event, and users' Microsoft Teams desktop client pops up when opening other applications.
Start time: Friday, March 8, 2024, at 11:11 AM UTC.
End time: Thursday, March 28, 2024, at 12:29 PM UTC.
Root cause: A recent Microsoft Teams desktop update introduced a code issue that was causing the impact.

Next steps:

  • We're continuing our review of the recent Microsoft Teams desktop update to better understand the behavior and interactions of the Microsoft Teams pops ups, which will help us to avoid similar impact during future updates.

This is the final update for the event.

In case you face any issues after the update, please respond to this thread.

Best Regards,

Ashraf | Microsoft Community Moderator

Was this answer helpful?

3 people found this answer helpful.
0 comments

48 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-03-15T09:38:00+00:00

    Hi,

    Any updates?

    I now have 10 users with the same issue

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-03-14T08:38:51+00:00

    Hi,

    Thanks for the reply,

    This is happening with the new teams.

    I've already deleted Teams cache folder, completely removed and reinstalled Teams, this made no difference.

    The option to open the application in the background makes no difference, Teams still pops up.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-03-13T19:23:15+00:00

    We are experiencing the same issue as of late last week and throughout this week so far. We are using the New Teams client. So far, we have only been able to put the classic Teams client back on the machine. Are there any solutions to keeping the New Teams client?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-03-13T18:05:16+00:00

    Dear João Custodio,

    Good day! Thank you for reaching out.

    I understand that you have an issue where teams keeps popping up while a user is using any M365 app. My apologies for the inconvenience that this might be causing. May I please verify whether this is happening with the new teams app?

    If so, please verify whether the option to open the application in the background is unchecked in the teams settings. Example in screenshot below.

    Image

    Alternatively, you may try to repair/reset the app and check if there is any difference.

    1. Type apps and features in the search box, and then select the apps and features app from the results.
    2. Select Apps > Installed apps, and then type Microsoft Teams in the search box.
    3. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
    4. In the Repair section, select Repair/Reset (the reset option may delete the app's data).
    5. Restart Teams.

    Looking forward to your response.

    Best Regards,

    Ashraf.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments