New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

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Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

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Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

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  1. Anonymous
    2023-11-06T17:23:36+00:00

    Thanks Denise. I had to close Outlook first then sign out of the new Teams and sign back in.

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  2. Anonymous
    2023-11-08T07:18:35+00:00

    Hi,

    it looks like that new teams is not updating the registry entries on registry locations.

    To me it was missing MsTeams key from both locations

    HKEY_CURRENT_USER\Software\IM Providers

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\IM Providers

    I had to manually add keys

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\IM Providers\MsTeams]
    "FriendlyName"="Microsoft Teams"
    "ProcessName"="ms-teams.exe"
    "GUID"="{88435F68-FFC1-445F-8EDF-EF78B84BA1C7}"

    [HKEY_CURRENT_USER\SOFTWARE\IM Providers\MsTeams]
    "UpAndRunning"=dword:00000002
    "PreviousDefaultIMApp"="Teams"

    Confirm GUID from AppsManifest.xml from new msTeams install location

    C:\Program Files\WindowsApps\MSTeams_<version>\appxManifest.xml

            &lt;com:ExeServer Executable="ms-teams.exe" DisplayName="Office Integration"&gt;&lt;com:Class Id="**88435F68-FFC1-445F-8EDF-EF78B84BA1C7**" DisplayName="Office Integration" /&gt;  
        &lt;/com:ExeServer&gt;

    After registry fixes, you have to stop all office apps and new teams and start first new teams and then outlook.

    If this will not help, try to reboot the machine.

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  3. Anonymous
    2023-11-12T20:54:26+00:00

    i have this but its under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Wow6432Node\IM Providers\MsTeams

    is it still needed outside of the wow6432Node?

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