New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

Was this answer helpful?

50+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

56 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-06T16:46:23+00:00

    The Teams is registered as default chat app for Office 365 apps.

    I also downloaded the Diagnostic app from MS and ran it.

    It says problem was not correctable and referred to an article as a know problem.

    Solution (for now) is to simply deactivate the "New Teams" experience slider and return to regular Teams.

    Once deactivated, the presence in Outlook is restored.

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-10-06T17:09:11+00:00

    Hello Justme.2,

    I’m glad you found a workaround by deactivating the “New Teams” experience to restore the presence in Outlook. It seems like this is a known issue that Microsoft is aware of. Please continue to check for updates in Teams, as this issue may be resolved in a future update. If you have any other questions or need further assistance, feel free to ask!

    Kind regards, Segunfunmi

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-10-18T08:41:52+00:00

    I had the same issue after updating to New Teams, however the issue was easy to fix in that all it required was a restart of outlook post "new" teams install.

    If that doesn't work, then a reboot should do the trick.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments