New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

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Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

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Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

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56 additional answers

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  1. Anonymous
    2024-03-08T06:51:20+00:00

    I had similar issue but it is now resolved when I changed my outlook to "New Outlook".

    "Classic Teams" presence worked on "Old Outlook"

    "New Teams" presence is working once I changed to the "New Outlook"

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  2. Anonymous
    2024-03-11T11:04:43+00:00

    Thank you. This worked for me.

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  3. Anonymous
    2024-03-20T03:03:27+00:00

    In the cases I have worked on, some users didn't have these registry values.

    After adding it and restarting Outlook, the display contact status worked.

    Registry 1 (Execute regedit.exe as the currently logged-in user)

    HKEY_CURRENT_USER\SOFTWARE\IM Providers

    Name:DefaultIMApp

    Type:REG_SZ

    Data:MsTeams

    HKEY_CURRENT_USER\SOFTWARE\IM Providers\MsTeams

    Name:UpAndRunning

    Type:REG_DWORD

    Data:2

    Name:PreviousDefaultIMApp

    Type:REG_SZ

    Data:Teams

    Registry 2 (Execute regedit.exe as administrator)
    HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\MsTeams

    Name:FriendlyName

    Type:REG_SZ

    Data:Microsoft Teams

    Name:GUID

    Type:REG_SZ

    Data:{88435F68-FFC1-445F-8EDF-EF78B84BA1C7}

    Name:ProcessName

    Type:REG_SZ

    Data:ms-teams.exe

    Registry 3 (Execute regedit.exe as administrator)

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\IM Providers\MsTeams

    Name:FriendlyName

    Type:REG_SZ

    Data:Microsoft Teams

    Name:GUID

    Type:REG_SZ

    Data:{88435F68-FFC1-445F-8EDF-EF78B84BA1C7}

    Name:ProcessName

    Type:REG_SZ

    Data:ms-teams.exe

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    10+ people found this answer helpful.
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