New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

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Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

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Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

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  1. Anonymous
    2024-06-24T14:43:34+00:00

    New Teams is not allowing Outlook to display contact status.
    If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

    I was able to fix by going into Teams' Settings > General > and checked the option "Register the new Teams as the chat app for Microsoft 365." Then closed and restarted Teams.

    Hope this helps someone.

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    7 people found this answer helpful.
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  2. Anonymous
    2024-05-15T12:46:07+00:00

    Hi, I resolve with a reinstallation of classic Teams and then switch again to the new version.

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  3. Anonymous
    2024-05-14T18:23:28+00:00

    After basic troubleshooting (clear Teams cache, revert to Teams Classic and back to New Teams), the solution that consistently seems resolve this issue and which has worked for multiple users is to create and or modify the following registry keys:

    Reg Key 1:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Wow6432Node\IM Providers\MsTeams]

    "FriendlyName"="Microsoft Teams"

    "GUID"="{88435F68-FFC1-445F-8EDF-EF78B84BA1C7}"

    "ProcessName"="ms-teams.exe"

    Reg Key 2:

    [HKEY_CURRENT_USER\Software\IM Providers\MsTeams]

    "UpAndRunning"=dword:00000002

    "PreviousDefaultIMApp"="Teams"

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