New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

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Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

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Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

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  1. Anonymous
    2023-10-06T17:09:11+00:00

    Hello Justme.2,

    I’m glad you found a workaround by deactivating the “New Teams” experience to restore the presence in Outlook. It seems like this is a known issue that Microsoft is aware of. Please continue to check for updates in Teams, as this issue may be resolved in a future update. If you have any other questions or need further assistance, feel free to ask!

    Kind regards, Segunfunmi

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  2. Anonymous
    2023-10-06T16:46:23+00:00

    The Teams is registered as default chat app for Office 365 apps.

    I also downloaded the Diagnostic app from MS and ran it.

    It says problem was not correctable and referred to an article as a know problem.

    Solution (for now) is to simply deactivate the "New Teams" experience slider and return to regular Teams.

    Once deactivated, the presence in Outlook is restored.

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  3. Anonymous
    2023-10-05T19:36:02+00:00

    Hello Justme.2,

    To fix issues with Teams and Outlook:

    • Restart Outlook after registering Teams as the chat app for Office.
    • Check that the presence feature in Outlook needs Teams to be installed, running, and configured.
    • Download a diagnostic if Microsoft Teams user status is unknown in Outlook.
    • Ensure the Teams app is running, and email/Teams sign-in addresses match for contacts. I hope this helps! Let me know if you have more questions.

    Kind regards, Segunfunmi

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