New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

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Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

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Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

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  1. Anonymous
    2024-02-16T08:24:51+00:00

    New Teams is not allowing Outlook to display contact status.
    If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

    All I did was opt out of the new teams, then restarted teams and it prompted me to use the new teams again. Then I opted in and that did the trick

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  2. Anonymous
    2024-02-15T20:12:26+00:00

    I had some recent success on this issue. Just in the last day actually!

    We are running Outlook 2016 (64-bit)

    Classic Symptoms:

    Teams classic / Outlook 2016: Presence shows correctly.

    New Teams clients / Outlook 2016: Presence is broken.

    I discovered the following:

    Teams Classic:

    Settings, General, "Register Teams as the chat app for office"

    • This item is selected. If I deselect it, restart outlook. Teams presence no longer works.

    New Teams Client:

    Settings, General, "Register Teams as the chat app for Microsoft 365"

    • This item is not selected, and it does not allow me to check it off to enable it! Of course, Teams presence is not working in outlook.

    My fix:

    Add the following registry:

    [HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\MsTeams]

    "FriendlyName"="Microsoft Teams"

    "GUID"="{88435F68-FFC1-445F-8EDF-EF78B84BA1C7}"

    "ProcessName"="ms-teams.exe"

    I would recommend quitting teams and outlook before applying the reg.

    If you are running 32 bit office, you will need to add the key to wow64

    Hope this helps!

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  3. Anonymous
    2023-11-14T22:49:22+00:00

    So I finally got this working with Outlook Office 365 by logging out of everything (outlook and Teams), then reinstalled teams.
    From that point Outlook presence indicators were working as they should.

    But had to go back to old Teams again anyway because of a new problem with Chat Notice Sound not working when an External Bluetooth speaker is connected. SMH.

    Just gonna give up on New Teams till it gets better polish.

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