New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

Was this answer helpful?

50+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

56 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-03-08T06:51:20+00:00

    I had similar issue but it is now resolved when I changed my outlook to "New Outlook".

    "Classic Teams" presence worked on "Old Outlook"

    "New Teams" presence is working once I changed to the "New Outlook"

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-03-06T14:42:15+00:00

    What folder are you looking at? What I have seen in the registry editor, is the DefaultIMApp in HKEY_CURRENT_USER\SOFTWARE\IM Providers is set to Teams, if it is set to MsTeams (by turning on the register New Teams as the chat app), this then fixes the Outlook presences, but this will revert (along with that check box) after a short period of time.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-02-22T07:49:25+00:00

    This worked for me too! Thanks!

    Was this answer helpful?

    0 comments