New Teams is not allowing Outlook to display contact status.

Anonymous
2023-10-05T16:47:12+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

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Anonymous
2023-10-19T14:21:02+00:00

New Teams is not allowing Outlook to display contact status.
If I turn Off "Try the new Teams" and go back to old Teams, then Outlook starts showing contact status.

Here is a potential fix. From the below article about fixing Presence in Outlook it mentions to manually set the registry to "Teams"

HKEY_CURRENT_USER\Software\IM Providers

  • Name: DefaultIMApp
  • Type: REG_SZ
  • Data: Teams

Check your registry, but in my case, I has two entries under IM Providers, so I changed the Data from 'Teams' to 'MsTeams' and that fixed the problem.

Reference: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64#resolution:~:text=Fix%20the%20issue%20manually

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Anonymous
2023-10-23T15:34:53+00:00

I got presence/status working with Outlook 365 (not the new version).

In Teams I had to click on my picture/account in the top right and then click "Sign Out". Then when I signed back into Teams my status started working.

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  1. Anonymous
    2023-10-06T16:46:23+00:00

    The Teams is registered as default chat app for Office 365 apps.

    I also downloaded the Diagnostic app from MS and ran it.

    It says problem was not correctable and referred to an article as a know problem.

    Solution (for now) is to simply deactivate the "New Teams" experience slider and return to regular Teams.

    Once deactivated, the presence in Outlook is restored.

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  2. Anonymous
    2023-10-18T15:25:39+00:00

    Thanks, Unfortunately that did not work. Restarting Outlook had no effect.
    Restarting the PC also had no effect.

    According the MS article the problem is related to the Teams plugin inside outlook.
    I will just wait for them to fix that. In mean time was easiest to just switch Off the "New Teams" slider, and Outlook presence indicators recover instantly without restart/reboot.

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  3. Anonymous
    2023-10-05T19:36:02+00:00

    Hello Justme.2,

    To fix issues with Teams and Outlook:

    • Restart Outlook after registering Teams as the chat app for Office.
    • Check that the presence feature in Outlook needs Teams to be installed, running, and configured.
    • Download a diagnostic if Microsoft Teams user status is unknown in Outlook.
    • Ensure the Teams app is running, and email/Teams sign-in addresses match for contacts. I hope this helps! Let me know if you have more questions.

    Kind regards, Segunfunmi

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