Teams Rooms - Newest version causing issues with device certification?

Anonymous
2024-01-04T09:19:36+00:00

After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:

"Microsoft Teams Room device isn't certified.

You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."

These systems worked perfectly well on the 4.18 versions.

I have tried with & without the HDMI adaptor.

Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.

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  1. Anonymous
    2024-09-17T09:20:32+00:00

    this is for what

    i didnt understand

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  2. Anonymous
    2024-09-17T09:25:14+00:00

    Unfortunately there aren't any achives for previous versions:

    This link should take you to 4.19.82.0:

    https://www.dropbox.com/scl/fi/1qianvees6sfgt0zawib3/MTR-Update-4.19.82.0-2.ps1?rlkey=uy5oq76pok6kcl7l6sfc2kz00&st=hnczvr3w&dl=0

    You will need to stop the automatic updates if you want it to stay on this version

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  3. Anonymous
    2024-09-17T09:35:31+00:00

    ok

    thanks

    i will try to install it

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  4. Anonymous
    2024-09-17T09:36:59+00:00

    To run the task scheduler, but this may download the latest version of teams rooms

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  5. Anonymous
    2024-11-07T13:51:58+00:00

    I did the updates and rebooted the pc and i get the same error "Microsoft Teams Room Device isn't Certified" i am stuck on that screen and cannot get to the desktop or the login page. I tried to reset the computer but it runs into a problem.

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