Teams Rooms - Newest version causing issues with device certification?

Anonymous

After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:

"Microsoft Teams Room device isn't certified.

You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."

These systems worked perfectly well on the 4.18 versions.

I have tried with & without the HDMI adaptor.

Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

45 answers

Anonymous

2024-09-17T09:03:59+00:00

hi

from where you download the drivers ??

regards
Was this answer helpful?

0 comments No comments
Anonymous

2024-09-17T09:05:59+00:00

Hi,

4.19 is an old version, you can get the latest download from https://learn.microsoft.com/en-us/microsoftteams/rooms/manual-update

You could also manually run the nightly reboot from the task scheduler
Was this answer helpful?

0 comments No comments
Anonymous

2024-09-17T09:08:45+00:00

check driver update and download it from device official website. then install
Was this answer helpful?

0 comments No comments
Anonymous

2024-09-17T09:11:19+00:00
1. Type "Task scheduler" into windows search bar
2. Follow the folder structure on right hand side of picture to the Skype folder.
3. Right click on "Nightly Reboot" and select "Run", it will take about 45mins
Was this answer helpful?

0 comments No comments
Anonymous

2024-09-17T09:14:37+00:00

hi

i know , but i want the old version
Was this answer helpful?

0 comments No comments