Teams Rooms - Newest version causing issues with device certification?

Anonymous
2024-01-04T09:19:36+00:00

After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:

"Microsoft Teams Room device isn't certified.

You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."

These systems worked perfectly well on the 4.18 versions.

I have tried with & without the HDMI adaptor.

Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.

Microsoft Teams | Microsoft Teams for business | Chats | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

45 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-01-11T16:09:23+00:00

    Hi Zakaria,

    its a Logitech Tap panel so the HDMI ingest is in the panel itself, strangely the issue cleared itself after I ran the 4.19.57.0 powershell command again

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-01-11T13:47:09+00:00

    In that case, please check with Crestron's support team.

    I am not familiar with Crestron.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-01-11T11:31:13+00:00

    Now having the same issue with Crestron MTRs.

    These touchpanels interface with the PC via ethernet, not HDMI/USB. They do not have an HDMI input.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-01-10T11:55:35+00:00

    Con you please confirm where is the HDMI input located with your device? On the PC case or on the controller?

    If you see the same error, please check updates for the part that host the HDMI input.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-01-10T11:53:52+00:00

    Glad to read it is fixed.

    FYI, a touch control has always been Mandatoy with HP/Poly MTR. The way Msft identify an MTR vs a "normal PC" is the HDMI input. With Poly/HP MTR, the HDMI input is located at the back of the GC8.

    But also, in Msft MTR requirment, a touch control system is mandatory.

    Was this answer helpful?

    0 comments