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After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:
"Microsoft Teams Room device isn't certified.
You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."
These systems worked perfectly well on the 4.18 versions.
I have tried with & without the HDMI adaptor.
Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.
Additional chat-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Lenovo touchscreen controller that comes with it is connected and working as it should be. We have 2 x other identical setups and those 2 are working ok.
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i had this on another Lenovo core MTR device yesterday whilst setting it up as a standalone device, when i got it to the clients office it was fine, I've noticed that you need to make sure the touch console is connected to the MTR compute then a restart sometimes gets you past this screen, GOOD LUCK!
Do you have a touch console connected?
Following this topic for one more week,check updates everyday ,and get a few times updates,but never gonna solve this issue,
this is a new NUC,never have login MTR account,everytime reboot NUC and always get this.