Teams Rooms - Newest version causing issues with device certification?

Anonymous

After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:

"Microsoft Teams Room device isn't certified.

You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."

These systems worked perfectly well on the 4.18 versions.

I have tried with & without the HDMI adaptor.

Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.

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45 answers

Anonymous

2024-09-17T08:59:59+00:00

hi

from where didi you install the 4.19 update
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Anonymous

2024-09-17T08:52:09+00:00

Hi

from where you update this driver ??
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Anonymous

2024-09-05T00:31:18+00:00

Ensure the HDMI content device is plugged in.

With the Crestron UC-Engines, you need to make sure the HD-CONV is powered and plugged into the PC
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Anonymous

2024-07-16T12:26:47+00:00

Good Day,

I have the issue now with multiple devices. ( Intel, yealink etc.).

''Microsoft Teams Room device isn't certiefied.'' I have multiple Intel Nuc ( Rev 2, 3), and yealink devices that are not certified. What is the best way to solve this issue?
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Anonymous

2024-02-22T06:54:58+00:00

Yes, I have same issue with that error message but after update GC8 driver that error not happen again.
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