Teams Rooms - Newest version causing issues with device certification?

Anonymous
2024-01-04T09:19:36+00:00

After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:

"Microsoft Teams Room device isn't certified.

You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."

These systems worked perfectly well on the 4.18 versions.

I have tried with & without the HDMI adaptor.

Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.

Microsoft Teams | Microsoft Teams for business | Chats | Other

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  1. Anonymous
    2024-09-17T09:36:59+00:00

    To run the task scheduler, but this may download the latest version of teams rooms

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  2. Anonymous
    2024-09-17T09:35:31+00:00

    ok

    thanks

    i will try to install it

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  3. Anonymous
    2024-09-17T09:20:32+00:00

    this is for what

    i didnt understand

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  4. Anonymous
    2024-09-17T09:14:37+00:00

    hi

    i know , but i want the old version

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  5. Anonymous
    2024-09-17T09:11:19+00:00
    1. Type "Task scheduler" into windows search bar
    2. Follow the folder structure on right hand side of picture to the Skype folder.
    3. Right click on "Nightly Reboot" and select "Run", it will take about 45mins

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