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After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:
"Microsoft Teams Room device isn't certified.
You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."
These systems worked perfectly well on the 4.18 versions.
I have tried with & without the HDMI adaptor.
Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.
Additional chat-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Con you please confirm where is the HDMI input located with your device? On the PC case or on the controller?
If you see the same error, please check updates for the part that host the HDMI input.
Glad to read it is fixed.
FYI, a touch control has always been Mandatoy with HP/Poly MTR. The way Msft identify an MTR vs a "normal PC" is the HDMI input. With Poly/HP MTR, the HDMI input is located at the back of the GC8.
But also, in Msft MTR requirment, a touch control system is mandatory.
Hi there,
I have got this from one of our customer. not sure if the root cause is the same, but I could fixe it by updating the GC8 (controller) to the latest version.
Can you please try and let us know?
Seems like this has fixed the issue.
Luckily, we had some GC8s stocked. Had to connect it to a separate system first to update, but the error message has disappeared.
A strange problem, as a touch-panel was never a requirement on the older versions of Rooms.
Looks like we'll have to keep a GC8 on our workbench for the future.
Hello LouD01,
I hope this finds you well.
On further checks, looks like we have received a number of requests on this, and the team is currently looking in the situation.
Also, as an organization admin, you can also raise a service request to report this symptom to our online channel through the Microsoft Teams admin center. At the bottom-right side of the page, select Need help. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team which might be needed for further checks. Get support for Microsoft 365 for business -- Online support.
I will also revert back when I get more info on this.
Your patience and cooperation are much appreciated.
Best Regards,
Ashraf.
Dear LouD01,
Good day!
Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we need to do further tests. We will update the thread shortly.
Appreciate your patience and understanding and thank you for your time and cooperation.
Sincerely,
Ashraf | Microsoft Community Moderator