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Hello I'am an IT coordinator at my job, and for severals days I have the new teams that keeps on crashing on some computers ( fairly new dell computer not some old ones). I've already reset and repair teams, those two action did not solve my issu, as soon as i open teams again it crashes, I disconnect the users and unistall teams completly from the computers than reboot and reinstalla a fresh newly downloaded version and i still have the crashing issue.
The only thing that seems to work is to use the online version of the app, I launch Edge and go to teams.microsoft.com and I can use teams.
But for me it's not an absolute solution, what more can I do to make the desktop app work without crashing ?
Thanks for you help
Rachelle
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
One thing I could think of is to check the Windows version and make sure it is updated to the latest. Also check to see if there are any proprietary updates to the computer. Also clear out the Teams cache folder, something might be left behind that is causing the crashes.
I did clear the temas cache ( forgot to mentin it in my post)
There are no upcoming updates, and the computer a Dell optiplex micro 5000 is up to date with windows 11 22h2
Hi Rachelle, We recommend you to download the right application or version for your device or laptop like for 64 or 32 bit Operating System. In some cases ask your IT admin to enable or include the policy to use new teams.
Best Regards, thanks.
I'm part of the IT team and I did download the right version, but I keep getting these annoying crashes whenever I launch teams it's really bad, ever since microsoft made that stupid new version. The only working way seems to be via Edge with the link teams.microsoft.com
I confirm that the new Teams Windows app "(work or school)" edition crashes consistently after 11 or 12 seconds of running. I have heard complains from other people too, so it is not just my laptop. I am running Windows 10.
Current workaround is to use Edge.
I wonder whether Microsoft admits the problem and when to expect the fix. It should be easy to fix since the issue is 100% reproducible.