Teams (for work) crashes when sharing screen

Anonymous
2022-12-09T17:02:46+00:00

Shortly after sharing a screen (within ~15 seconds), Teams will crash.

This happens consistently, and repeatedly -- it is therefore impossible to share my screen.

The crashing began roughly 2 weeks ago -- previously to that, it was working flawlessly.

Related System/Hardware/Settings information:

  • OS: Windows 11 Pro - 22H2 - Build 22621.819
  • CPU: AMD Ryzen 9 7900X
  • RAM: 32GB
  • GPU: Nvidia RTX 3080
  • Teams: GPU hardware acceleration - ENABLED
  • Windows: Hardware-accelerated GPU scheduling - ON

Thing I have tried:

  • Reinstalled Teams
  • Disabled GPU hardware acceleration inside of Teams

I collected and analyzed the diagnostic logs, and found the related crash event:

Thu Dec 08 2022 16:35:09 GMT-0500 (Eastern Standard Time) <31224> -- info -- StatusIndicatorStateService: Added Presenting (current state: NewActivity -> NewActivity) 
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26667704, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: start, Scenario.Status: success,  
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: stop, sequence: 1, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26738200, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: stop, Scenario.Status: success,  
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- error -- Renderer process crashed; rendererName=pluginHost; crashType=crashed; url=file:; restarting app=YES 
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- info -- PluginHost #2: render-process-gone: {"reason":"crashed","exitCode":-1073741819,"watchdog":null} 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restart info set with a reason of crash 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restarting app Teams with reason crash 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, appState: 19, status: success, scenario: 3b81ef27-b444-4a43-8440-21ffba5ce8be, scenarioName: desktop_app_quit, name: desktop_app_quit, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25680598, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26994048, freeMemory: 19914854400, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_app_quit, Scenario.Step: start, Scenario.Status: success,  
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Quitting app Teams with session of c073daf4-14e0-c444-02d1-b11078ad6101 and desktop session of desktop-e33a5c47-f70f-4cde-a3c1-982d6f343e51 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Sending IPC to web content: mainWindow for app quitting...

It appears the renderer process crashed, with an exit code -1073741819.

Why is Teams crashing when I share my screen, and more importantly, how can this be fixed?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2023-06-21T03:31:58+00:00

    I have exactly the same case

    I use this for work and is failing terribly, my system config is

    Device name SS062023

    Processor 13th Gen Intel(R) Core(TM) i9-13900HX 2.20 GHz

    Installed RAM 32.0 GB (31.7 GB usable)

    Device ID 11C642AF-563E-46D4-B0F9-18A3F080DAD1

    Product ID 00342-20873-24124-AAOEM

    System type 64-bit operating system, x64-based processor

    Edition Windows 11 Home

    Version 22H2

    Installed on ‎15/‎06/‎2023

    OS build 22621.1848

    Experience Windows Feature Experience Pack 1000.22642.1000.0

    Can we get a fix on this please as is hard when you work remotely as your normal as we do not have offices and is effecting productivity and client support for Coupa

    Regards

    Shawn

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  2. Anonymous
    2023-06-22T20:12:43+00:00

    We've been forced to work around this by completing disabling HDR on our Dell laptops until this is resolved which is a pity as windows looks so much better with it enabled.

    Please Microsoft. Any update on the progress of this issue would be appreciated by all in this thread.

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  3. Anonymous
    2023-07-05T13:04:42+00:00

    I also have the same issue.

    Device name DESKTOP

    Processor AMD Ryzen 9 5950X 16-Core Processor 3.40 GHz

    Installed RAM 64.0 GB

    GPU: Nvidia RTX 4090

    Teams: GPU hardware acceleration - ENABLED

    Windows: Hardware-accelerated GPU scheduling - ON

    Device ID 4D839758-7C2A-401A-8851-AEA22B1032D1

    Product ID 00329-10286-81494-AA435

    System type 64-bit operating system, x64-based processor

    Pen and touch No pen or touch input is available for this display

    Edition Windows 11 Enterprise

    Version 22H2

    Installed on ‎19-‎Feb-‎23

    OS build 22621.1848

    Experience Windows Feature Experience Pack 1000.22642.1000.0

    Samsung G7 Monitors, HDR Enabled.

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  4. Anonymous
    2023-07-05T13:48:25+00:00

    My issue seems to be resolved once I applied the DELL fix for docking station. Since this is a desktop it could still be hardware as the issue it was fixing was related to video and networking.

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  5. Anonymous
    2023-07-11T00:06:37+00:00

    I'll add one more temp workaround. If you just share the window (vs entire screen) this seems to give me more stability (in case I forget to turn off HDR).

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