Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing
Displaying your screen content to others during a Teams meeting or call for collaboration
Do we have any solution?
Teams (for work) crashes when sharing screen
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Anonymous
Shortly after sharing a screen (within ~15 seconds), Teams will crash.
This happens consistently, and repeatedly -- it is therefore impossible to share my screen.
The crashing began roughly 2 weeks ago -- previously to that, it was working flawlessly.
Related System/Hardware/Settings information:
- OS: Windows 11 Pro - 22H2 - Build 22621.819
- CPU: AMD Ryzen 9 7900X
- RAM: 32GB
- GPU: Nvidia RTX 3080
- Teams: GPU hardware acceleration - ENABLED
- Windows: Hardware-accelerated GPU scheduling - ON
Thing I have tried:
- Reinstalled Teams
- Disabled GPU hardware acceleration inside of Teams
I collected and analyzed the diagnostic logs, and found the related crash event:
Thu Dec 08 2022 16:35:09 GMT-0500 (Eastern Standard Time) <31224> -- info -- StatusIndicatorStateService: Added Presenting (current state: NewActivity -> NewActivity)
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26667704, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: start, Scenario.Status: success,
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: stop, sequence: 1, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26738200, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: stop, Scenario.Status: success,
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- error -- Renderer process crashed; rendererName=pluginHost; crashType=crashed; url=file:; restarting app=YES
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- info -- PluginHost #2: render-process-gone: {"reason":"crashed","exitCode":-1073741819,"watchdog":null}
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restart info set with a reason of crash
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restarting app Teams with reason crash
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, appState: 19, status: success, scenario: 3b81ef27-b444-4a43-8440-21ffba5ce8be, scenarioName: desktop_app_quit, name: desktop_app_quit, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25680598, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26994048, freeMemory: 19914854400, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_app_quit, Scenario.Step: start, Scenario.Status: success,
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Quitting app Teams with session of c073daf4-14e0-c444-02d1-b11078ad6101 and desktop session of desktop-e33a5c47-f70f-4cde-a3c1-982d6f343e51
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Sending IPC to web content: mainWindow for app quitting...
It appears the renderer process crashed, with an exit code -1073741819.
Why is Teams crashing when I share my screen, and more importantly, how can this be fixed?
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing
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62 answers
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Anonymous
2024-01-22T08:56:26+00:00 -
Anonymous
2024-01-22T09:04:15+00:00 No,
I cleaned all the cache several times
I update to new teams with windows 11
I turned on and off all HDR and gaming accelerations.
nothing worked
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Anonymous
2024-01-25T15:32:29+00:00 As of 1/25/2024, MS did not fix the issue on W11. I lose productivity constantly, trusting this Teams feature would work but it does not. It is a nuisance; Teams keeps crashing, self-diagnosing and updating itself all the time without sustainable resolution.
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Anonymous
2024-01-25T18:17:49+00:00 Same problem: laptop with integrated 144hz NON HDR screen and external 144hz HDR monitor.
Teams only works if I turn off HDR on my external monitor. I tried setting Auto HDR to off on Teams graphics settings but haven't been tested yet. Incredible how any third-party app (even cheap) and games don't have any kind of problem but a product created for work like Teams doesn't allow you to work if you buy a higher quality minitor, precisely because you have to work with it!
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Anonymous
2024-02-05T19:15:54+00:00 I have the same problem. please advise.