Teams (for work) crashes when sharing screen

Anonymous
2022-12-09T17:02:46+00:00

Shortly after sharing a screen (within ~15 seconds), Teams will crash.

This happens consistently, and repeatedly -- it is therefore impossible to share my screen.

The crashing began roughly 2 weeks ago -- previously to that, it was working flawlessly.

Related System/Hardware/Settings information:

  • OS: Windows 11 Pro - 22H2 - Build 22621.819
  • CPU: AMD Ryzen 9 7900X
  • RAM: 32GB
  • GPU: Nvidia RTX 3080
  • Teams: GPU hardware acceleration - ENABLED
  • Windows: Hardware-accelerated GPU scheduling - ON

Thing I have tried:

  • Reinstalled Teams
  • Disabled GPU hardware acceleration inside of Teams

I collected and analyzed the diagnostic logs, and found the related crash event:

Thu Dec 08 2022 16:35:09 GMT-0500 (Eastern Standard Time) <31224> -- info -- StatusIndicatorStateService: Added Presenting (current state: NewActivity -> NewActivity) 
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26667704, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: start, Scenario.Status: success,  
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: stop, sequence: 1, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26738200, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: stop, Scenario.Status: success,  
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- error -- Renderer process crashed; rendererName=pluginHost; crashType=crashed; url=file:; restarting app=YES 
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- info -- PluginHost #2: render-process-gone: {"reason":"crashed","exitCode":-1073741819,"watchdog":null} 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restart info set with a reason of crash 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restarting app Teams with reason crash 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, appState: 19, status: success, scenario: 3b81ef27-b444-4a43-8440-21ffba5ce8be, scenarioName: desktop_app_quit, name: desktop_app_quit, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25680598, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26994048, freeMemory: 19914854400, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_app_quit, Scenario.Step: start, Scenario.Status: success,  
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Quitting app Teams with session of c073daf4-14e0-c444-02d1-b11078ad6101 and desktop session of desktop-e33a5c47-f70f-4cde-a3c1-982d6f343e51 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Sending IPC to web content: mainWindow for app quitting...

It appears the renderer process crashed, with an exit code -1073741819.

Why is Teams crashing when I share my screen, and more importantly, how can this be fixed?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-01-22T09:04:15+00:00

    No,

    I cleaned all the cache several times

    I update to new teams with windows 11

    I turned on and off all HDR and gaming accelerations.

    nothing worked

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-01-22T08:56:26+00:00

    Do we have any solution?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-01-11T14:41:24+00:00

    Try to go to

    Settings > Gaming:

    • TURN OFF "Game Mode".
    • TURN OFF "HDR mode" in Game Bar (Win +Alt + B).

    Settings > System > Display:

    • TURN OFF "HDR".

    It helped for me.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-11-29T14:20:51+00:00

    My work teams started crashing when i updated to windows 11. So looking for a fix found this.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-11-21T16:56:42+00:00

    Fixed -- Update your Monitor Driver to the one provided by the manufacturer. Everything works fine. I have had this issue for over 6 months now and it has finally been resolved.

    Cheers.

    Was this answer helpful?

    0 comments