Teams (for work) crashes when sharing screen

Anonymous
2022-12-09T17:02:46+00:00

Shortly after sharing a screen (within ~15 seconds), Teams will crash.

This happens consistently, and repeatedly -- it is therefore impossible to share my screen.

The crashing began roughly 2 weeks ago -- previously to that, it was working flawlessly.

Related System/Hardware/Settings information:

  • OS: Windows 11 Pro - 22H2 - Build 22621.819
  • CPU: AMD Ryzen 9 7900X
  • RAM: 32GB
  • GPU: Nvidia RTX 3080
  • Teams: GPU hardware acceleration - ENABLED
  • Windows: Hardware-accelerated GPU scheduling - ON

Thing I have tried:

  • Reinstalled Teams
  • Disabled GPU hardware acceleration inside of Teams

I collected and analyzed the diagnostic logs, and found the related crash event:

Thu Dec 08 2022 16:35:09 GMT-0500 (Eastern Standard Time) <31224> -- info -- StatusIndicatorStateService: Added Presenting (current state: NewActivity -> NewActivity) 
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26667704, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: start, Scenario.Status: success,  
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: stop, sequence: 1, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26738200, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: stop, Scenario.Status: success,  
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- error -- Renderer process crashed; rendererName=pluginHost; crashType=crashed; url=file:; restarting app=YES 
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- info -- PluginHost #2: render-process-gone: {"reason":"crashed","exitCode":-1073741819,"watchdog":null} 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restart info set with a reason of crash 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restarting app Teams with reason crash 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, appState: 19, status: success, scenario: 3b81ef27-b444-4a43-8440-21ffba5ce8be, scenarioName: desktop_app_quit, name: desktop_app_quit, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25680598, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26994048, freeMemory: 19914854400, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_app_quit, Scenario.Step: start, Scenario.Status: success,  
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Quitting app Teams with session of c073daf4-14e0-c444-02d1-b11078ad6101 and desktop session of desktop-e33a5c47-f70f-4cde-a3c1-982d6f343e51 
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Sending IPC to web content: mainWindow for app quitting...

It appears the renderer process crashed, with an exit code -1073741819.

Why is Teams crashing when I share my screen, and more importantly, how can this be fixed?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-04-21T01:35:15+00:00

    I am also having this issue, I don't have HDR turned on my window 10 laptop. PC working fine for months and them after some patches it some working. I also have Nvidia process running, and will have to work with my Company to see if there is a conflict. Maybe they did an a recent update. Our pcs our locked down. GIVE ME A MAC.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-04-20T18:05:30+00:00

    As of today 04/20/23 on Windows 11, lenovo yoga still crashes. NOT HDR related.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-04-06T16:11:41+00:00

    I have the same issues described however my current display doesn't support HDR so it is SDR by default but is still crashing whenever sharing screen. Sometimes takes my internet connection down as well. Dell XPS 9500 with Dell monitor running Windows 11.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-03-22T12:09:46+00:00

    Microsoft, fix your ****! I shouldn't have to disable HDR or change anything about my physical screen in order to share it. Why is it taking you so long to fix such a critical issue?? This is the stability of your app that is at stake here, not just some minor bug. If it was my software, I would have fixed it by now instead of sitting with my thumb up my butt.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-03-20T14:03:31+00:00

    I'm in the same boat. It's only crashing when I have my camera on when I share my screen (HDR is not enabled). I'm on a Lenovo IdeaPad 3 (15ADA6). Any help would be greatly appreciated.

    Was this answer helpful?

    0 comments