Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-02-12T16:11:45+00:00

    Version 25017.203.3370.1174 was installed today, no change in behavior for us. Not sure if this is the version containing Microsoft's fix or not.

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  2. Anonymous
    2025-02-12T16:12:02+00:00

    Version 25017.203.3370.1174 was installed today, no change in behavior for us. Not sure if this is the version containing Microsoft's fix or not.

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  3. Anonymous
    2025-02-13T16:45:48+00:00

    Yes, unfortunately also at my customer, this latest Windows Updates did not solve the problem.

    If anyone has had any success with it - please let us know.

    Meantime I informed my Microsoft Support Engineer from that open case twice today already and asked for further help.

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    4 people found this answer helpful.
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  4. Anonymous
    2025-02-18T12:43:21+00:00

    Version 25017.203.3370.1174 was installed today, no change in behavior for us. Not sure if this is the version containing Microsoft's fix or not.

    I also updated the teams version to latest but that didn't fix it either... I went to dell and download the latest graphics driver and this seemed to have fixed it. Make sure to download the correct driver for your model.

    Intel® Arc™ & Iris® Xe Graphics - Windows*

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    2 people found this answer helpful.
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  5. Anonymous
    2025-02-19T01:17:38+00:00

    Did you download from Dell or Intel? Dell shows no new drivers for us and Intel has the driver from Feb. 10th.

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