Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-01-27T09:01:40+00:00

    Same problem here with a new HP Zbook Power 16 G11, 16" WQXGA, Intel Ultra i9 185H, 64GB Ram, 2TB HD, Nvidia RTX 3000 - one of the most powerful Notebooks on the market today.

    I will attach a print screen from the video's so everybody can identify it. (some areas are normally blurred so the person can not be identified). the problematic Videos are mostly green and marked with red arrow)

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  2. Anonymous
    2025-01-27T17:25:29+00:00

    That is exactly what we are experiencing. The Matrix part 5.

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  3. Anonymous
    2025-01-28T17:56:55+00:00

    I am having the exact same issue.

    For this example:

    It's only happening on his laptop, not his iPad or iPhone. 

    It only happens when a participant presents their screen. 

    In addition to the blocky green screen, the remaining participant video is choppy.

    System Model    HP EliteBook 840 14 inch G11 Notebook PCProcessor    

    Intel(R) Core(TM) Ultra 7 155U, 1700 Mhz, 12 Core(s), 14 Logical Processor(s)    

    BIOS Version/Date    HP W70 Ver. 01.04.01, 11/22/2024

    Name    Intel(R) Graphics    

    PNP Device ID    PCI\VEN_8086&DEV_7D45&SUBSYS_8C26103C&REV_08\3&11583659&1&10    

    Adapter Type    Intel(R) Graphics Family, Intel Corporation compatible    

    Adapter Description    Intel(R) Graphics    

    Adapter RAM    2.00 GB (2,147,479,552 bytes)

    Driver Version    32.0.101.6127

    This is happening regardless of being on the dock or not.

    Dock: 

    HP USB-C/A Universal Dock G2

    All driver and firmware updates have been implemented.

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  4. Anonymous
    2025-01-31T20:34:59+00:00

    I have an employee experiencing this same issue. Any direction to resolve it would be greatly appreciated! The computer has had all firmware updates, and all OS and applications updates applied.

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  5. Anonymous
    2025-02-03T20:14:18+00:00

    I am having the exact same issue on a Dell 5550 with a 165H and 64GB of ram when using Teams or Edge. I currently have driver 32.0.101.6460 installed.

    I did notice that the GPU was being utilized at 100% during my latest Teams video call. When the green artifacts were showing, the usage was split/bouncing between the "Video Decode" and "Video Processing" graphs on Task Manager/Performance. The call was 1 hour long and had 12 different video streams running. For the first half of the call, 2-4 boxes were in green Matrix mode, but midway through the call, the artifacts cleared. At that point, the GPU was still running at 98-100% utilization but with all of the usage going towards the "Video Processing" graph.

    I am going to try to run 6557, which was released late last week.

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