Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-01-08T18:42:13+00:00

    Could you post the tech specs (processor, graphics card) of your system? I‘d like to find out if this may be an Intel specific problem or if it‘s affecting other cpu/gpu manufacturers as well.

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  2. Anonymous
    2025-01-09T09:36:28+00:00

    I also have the same issued with my brand new HP HP Elite x360 830 13 inch G11 2-in-1 Notebook PC (8L3N5AV)

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  4. Anonymous
    2025-01-09T12:34:36+00:00

    I am on a HP ZBook Power 16 inch G11 Mobile Workstation PC. The processor is Intel(R) Core(TM) Ultra 9 185H 2.30 GHz. There are two graphics chips: Intel(R) Graphics and NVIDIA RTX 2000 ADA Generation Laptop GPU

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  5. Anonymous
    2025-01-10T08:23:23+00:00

    Same with LAtitude 7450

    and on webex too sometime

    I bet a problem with Intel grpahics and some compression Codec

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