Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-05-30T15:27:04+00:00

    Good to know... thanks! Let's hope this either gets fixed permanently soon through an update, or this 'patch' works for a long time!

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  2. Anonymous
    2025-05-30T15:27:34+00:00

    Well, regarding this I believe that probably every Intel Graphics driver with version 32.0.101.6078 or below works without issues.

    The reason is that one of the earliest (similar) issue reports we found is from Nov 21, 2024. We mentioned this in our post on page 2. The issue probably first appeared with a driver version around this date. Although, just to be clear, this is only conjecture on our side. Might be wrong as well.

    Source (see the video of the initial post, it shows green artifacts in a video stream):

    https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/869

    (Note: While this issue has been marked as closed there it does seem to have been recognized.)

    EDIT: From the above Intel Community Issue Tracker source as well:

    Image

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  3. Anonymous
    2025-05-30T15:42:20+00:00

    I would also think that, except when the issue started happening here with these two employees, their computers HAD the .5736 version on them, so the green screen issue was occurring for them with that particular driver. However, now that I've gone through your steps, and even though they have now reverted back to that original .5736 driver, they don't seem to be having the issues anymore. I'm just guessing something in the whole process 'cleaned something out.'

    Why is it again that we CHOSE to spend our lives working on computers? LOL 🤣

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  4. Anonymous
    2025-06-16T23:10:45+00:00

    Checking in to report this is still somehow an issue 6 months later, on a Dell Latitude 5550 I was given for work. After this happens it almost always overheats and crashes. I'd really like an official fix as this is a company device and despite being IT, I still have to have our IT apply things like DDU and new drivers due to company property policies, and I am on the other side of the continent from my team so our overlap is an hour or two a day,

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