Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-03-13T18:38:27+00:00

    We experienced the same thing on about 15-20 HP Zbook firefly G11 laptops I had opened a case with HP and tried the usually steps of drivers all the way to reimaging the laptop. after none of the above fixed the issue, I opened a ticket with Microsoft Teams and after troubleshooting and sending them logs and examples, roughly 2 weeks later they came back and said they repaired a 3rd party driver in their systems. I have not had the issue since

    (Knock on wood).

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  2. Anonymous
    2025-03-13T18:46:28+00:00

    thanks, I wish we just saw the issue in Teams, now we see it on most videos playing in browsers as well. And all Teams calls.

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  3. Anonymous
    2025-03-13T19:00:36+00:00

    I don´t know about your cases, but mine also makes the computer extremely slow after having the issue.

    The latest video driver from the intel website seems to have reduced the issue. I´ll keep monitoring.

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  4. Anonymous
    2025-03-13T19:13:39+00:00

    Thanks for the update, I can confirm the slowness-issue on our DELL laptops. It affects us when playing videos within MS Edge, the browser stops responding or is extremely slow when the issue occurs.

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  5. Anonymous
    2025-03-13T19:16:56+00:00

    Please weigh in on the thread linked below as I believe this to be an Intel issue.

    https://community.intel.com/t5/Graphics/Green-Artifacts-When-viewing-videos-or-Teams/m-p/1674801#M139917

    Is it just me or is the URL broken or was the post deleted? :(

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