Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-01-07T19:40:16+00:00

    Any resolution? We're having the same issue but on HPs.

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  2. Anonymous
    2025-01-06T22:28:14+00:00

    I have about 15-20 Latitude 7350's deployed and almost all users are seeing issues on Teams calls, the other parties video may appear fragmented and green at times.  They see us just fine but we cannot clearly make out other video, sometimes a shared screen or other times the face of the other party.  Almost looks like a scene from the Matrix with green fragments.  All video drivers are up to date as well as Windows updates.  Same with updates through Dell command update program.  

    Most of the laptops are docked through a WD22TB4 Docking Station.  

    We also have several Latitude 9330's which have no issues with Teams video calls.

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  3. Anonymous
    2025-01-06T14:57:50+00:00

    same thing here 50 new Dell...

    Latitude 5450 - **** Intel(R) Core(TM) Ultra 5 135U

    Latitude 7450 - Intel(R) Core(TM) Ultra 7 155U

    Latitude 9450 2-in-1 - Intel(R) Core(TM) Ultra 7 165U

    All are "Intel Core Ultra processors (Series 1)" gen

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  4. Anonymous
    2025-01-03T02:35:18+00:00

    Good day Collin

    Thanks for posting in Microsoft forum community, it's my pleasure to assist on the above query,

    It sounds like you've already tried a lot of troubleshooting step and still issue persist, including reproducing the issue via team's web browser https://teams.microsoft.com/v2/ 

    As its affecting both teams' app and teams web browser, it might be bug that can be fixed from the backend, we suggest you involve our online technical support team to further investigate on this. Please collect MS Teams Support Log Files and Weblogs, these logs will assist in further investigation from the backend it, the technical team my request it to fix the above bug. Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams | Microsoft Learn

    Please understand that we don’t have higher permissions to check and analyze these logs and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel through the O365 admin center if you have the permissions. Our dedicated channel can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support.

    In the meantime, I would also like to invite community members and MVPs in the forum to share their knowledge or any workaround and insight on this topic.

    Your patience and cooperation are much appreciated.

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