Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-21T18:37:50+00:00

    I have the same issue, Intel core ultra 5 on a dell machine. Someone should likely place a ticket with intel as its likely a GPU hardware acceleration issue. I had some luck with this guide, but the file i changed was app_settings.json

    https://blog.thomasdamgaard.dk/posts/2024/02/25/how-to-disable-gpu-acceleration-in-new-teams/

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-01-21T11:31:56+00:00

    Same Issue with:

    Dell Latitude 5550

    Intel Core Ultra 7 155U

    Intel graphic drivers: 32.0.101.6458

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-01-18T08:02:06+00:00

    On our side it seems that thé Last Intel graphics driver from Dell (issues 17/12 version xxx. 6078) doesn't have this problem

    Wait and see...

    And we installé the Last webcam driver too has on the liability report we got sole error from thé webcam driver

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-01-16T13:19:30+00:00

    Same issue in Teams. New Lenovo Thinkpad P14s laptop which has a Intel Arc(TM) Graphics and Intel Core Ultra 7 155H.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-01-10T08:23:23+00:00

    Same with LAtitude 7450

    and on webex too sometime

    I bet a problem with Intel grpahics and some compression Codec

    Was this answer helpful?

    0 comments