Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-01-31T20:34:59+00:00

    I have an employee experiencing this same issue. Any direction to resolve it would be greatly appreciated! The computer has had all firmware updates, and all OS and applications updates applied.

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  2. Anonymous
    2025-01-28T17:56:55+00:00

    I am having the exact same issue.

    For this example:

    It's only happening on his laptop, not his iPad or iPhone. 

    It only happens when a participant presents their screen. 

    In addition to the blocky green screen, the remaining participant video is choppy.

    System Model    HP EliteBook 840 14 inch G11 Notebook PCProcessor    

    Intel(R) Core(TM) Ultra 7 155U, 1700 Mhz, 12 Core(s), 14 Logical Processor(s)    

    BIOS Version/Date    HP W70 Ver. 01.04.01, 11/22/2024

    Name    Intel(R) Graphics    

    PNP Device ID    PCI\VEN_8086&DEV_7D45&SUBSYS_8C26103C&REV_08\3&11583659&1&10    

    Adapter Type    Intel(R) Graphics Family, Intel Corporation compatible    

    Adapter Description    Intel(R) Graphics    

    Adapter RAM    2.00 GB (2,147,479,552 bytes)

    Driver Version    32.0.101.6127

    This is happening regardless of being on the dock or not.

    Dock: 

    HP USB-C/A Universal Dock G2

    All driver and firmware updates have been implemented.

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  3. Anonymous
    2025-01-27T17:25:29+00:00

    That is exactly what we are experiencing. The Matrix part 5.

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  4. Anonymous
    2025-01-27T09:01:40+00:00

    Same problem here with a new HP Zbook Power 16 G11, 16" WQXGA, Intel Ultra i9 185H, 64GB Ram, 2TB HD, Nvidia RTX 3000 - one of the most powerful Notebooks on the market today.

    I will attach a print screen from the video's so everybody can identify it. (some areas are normally blurred so the person can not be identified). the problematic Videos are mostly green and marked with red arrow)

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  5. Anonymous
    2025-01-23T11:23:59+00:00

    We got the same issue here. Green artifacts on the stream during Teams Meetings and also on some web streams in Edge/Chrome browsers.

    This happens on 2 new Dell Latitude 7350 devices. (Our first devices with an Intel Core Ultra series CPU.)

    Specs:

    Dell Latitude 7350

    Intel Core Ultra 7 165U

    Integrated Graphics

    16 GB LPDDR5x memory

    512 GB NVMe SSD

    Installed Intel graphics driver:

    32.0.101.6449

    Note: We skipped 32.0.101.6458 as there has been no relevant info in the changelog.

    BIOS version: 1.11.1 (from 14 January 2025)

    Both devices have been newly installed with Windows 10 Enterprise. The existing installation from Dell has been wiped before. (diskpart -> clean)

    Note: Windows 11 is still on our to-do list for this year and no option yet due to old software on a server.

    What we tried so far:

    • Checking out the proposed edit to the "Desktop-config.json" file. - This will not work with Team (New) though as it does not create a Teams folder under "C:\Users%username%\AppData\Roaming\Microsoft" anymore. Any remnant folder is most likely from a previous Teams (Classic) installation.
    • Disabling hardware acceleration for WebView2 via environment variable using "setx WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS --disable-gpu". - Initially this seemed to work but the issue soon happened again afterwards.

    Source (regarding disabling hardware acceleration in Teams):

    https://answers.microsoft.com/en-us/msteams/forum/all/how-to-disable-gpu-hardware-acceleration-in-the/4dce9399-fec4-4eb3-a35f-ec205c45e12a?page=1

    What seems to currently work as a temporary "fix":

    • Disable hardware acceleration entirely on the user via registry, then reboot once. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration DWORD value = 1

    Obviously far from ideal. Our issue (aside from the main issue itself) is that Teams (New) does not have the "Disable hardware acceleration" option anymore which was still available in Teams (Classic).

    And we would have needed to disable hardware acceleration specifically for Teams (New), Edge, Chrome and Firefox for our use cases.

    So far we believe Intel probably has to fix this issue since disabling hardware acceleration seems to bypass it but the earliest (similar) post we found regarding Intel Core Ultra series artifacts is from November 2024... this might be a long one - assuming that this is related to the "current" issue somehow.

    Source:

    https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/869

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