Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-18T12:43:21+00:00

    Version 25017.203.3370.1174 was installed today, no change in behavior for us. Not sure if this is the version containing Microsoft's fix or not.

    I also updated the teams version to latest but that didn't fix it either... I went to dell and download the latest graphics driver and this seemed to have fixed it. Make sure to download the correct driver for your model.

    Intel® Arc™ & Iris® Xe Graphics - Windows*

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-02-13T16:45:48+00:00

    Yes, unfortunately also at my customer, this latest Windows Updates did not solve the problem.

    If anyone has had any success with it - please let us know.

    Meantime I informed my Microsoft Support Engineer from that open case twice today already and asked for further help.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-02-12T16:12:02+00:00

    Version 25017.203.3370.1174 was installed today, no change in behavior for us. Not sure if this is the version containing Microsoft's fix or not.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-12T16:11:45+00:00

    Version 25017.203.3370.1174 was installed today, no change in behavior for us. Not sure if this is the version containing Microsoft's fix or not.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-11T16:11:45+00:00

    Dear all - as of my information from the open Microsoft Support case about that problem - there will a Fix be deployed this MS Update cycle - which should worldwide be this evening / night. This Fix should solve this particular problem discussed int hie thread discussed here.

    Lets hope they really fix it for all of us.

    Please feel free to inform us if anyone has got positive feedback tomorrow.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments