Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-05-16T19:14:22+00:00

    For us the issue has been resolved, we installed the below version of Intel video drivers.

    In some cases we did have to run the DDU to blow away all video drivers. See below for instructions.

    Please ensure you download the driver first, as you'll need to disconnect your laptop from the internet before using DDU. Download the latest driver from Dell using this link, and download the latest one from Intel as well.

    1. DownloadDisplay Driver Uninstaller (DDU)< software and extract the file.
    2. OpenDDU ****.exe and run extract program.
    3. Rebootinto Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
    4. Go to the DDU extractpath and double-clickthe Display Driver Uninstaller.exe to open DDU.
    5. Click Close in the Options window.
    6. Selectdevice type toGPU and selectdevice to INTEL.
    7. Click Clean and restartor Clean and Shutdown depending on your needs
    8. Waitthe software to finish the process and auto reboot Windows to the normal mode or shutdown.

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  2. Anonymous
    2025-01-21T18:37:50+00:00

    I have the same issue, Intel core ultra 5 on a dell machine. Someone should likely place a ticket with intel as its likely a GPU hardware acceleration issue. I had some luck with this guide, but the file i changed was app_settings.json

    https://blog.thomasdamgaard.dk/posts/2024/02/25/how-to-disable-gpu-acceleration-in-new-teams/

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  3. Anonymous
    2025-01-18T08:02:06+00:00

    On our side it seems that thé Last Intel graphics driver from Dell (issues 17/12 version xxx. 6078) doesn't have this problem

    Wait and see...

    And we installé the Last webcam driver too has on the liability report we got sole error from thé webcam driver

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  4. Anonymous
    2025-01-08T15:42:03+00:00

    I am having the same problem with my brand new HP zBook.

    Does not happen all the time, but I would say on 50% of my Teams call I have some sort of green Matrix-like visual over a specific "window area" (i.e., a share screen, or one or two people's camera views).

    Got to be a problem with Teams or a problem with a newly released chip being used since the issue spans multiple hardware configurations, laptop, desk top, docked, undocked.

    Very frustrating, especially when in a meeting and cant see what is being shared and discussed on a shared screen.

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  5. Anonymous
    2025-01-06T14:57:50+00:00

    same thing here 50 new Dell...

    Latitude 5450 - **** Intel(R) Core(TM) Ultra 5 135U

    Latitude 7450 - Intel(R) Core(TM) Ultra 7 155U

    Latitude 9450 2-in-1 - Intel(R) Core(TM) Ultra 7 165U

    All are "Intel Core Ultra processors (Series 1)" gen

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