Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-02-21T12:03:05+00:00

    I informed the Microsoft Agent from my Support case about that - and asked him to check it and also keep an eye on this Microsoft community article. Hope this helps you at the end....

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  2. Anonymous
    2025-02-18T12:43:21+00:00

    Version 25017.203.3370.1174 was installed today, no change in behavior for us. Not sure if this is the version containing Microsoft's fix or not.

    I also updated the teams version to latest but that didn't fix it either... I went to dell and download the latest graphics driver and this seemed to have fixed it. Make sure to download the correct driver for your model.

    Intel® Arc™ & Iris® Xe Graphics - Windows*

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  3. Anonymous
    2025-01-27T17:25:29+00:00

    That is exactly what we are experiencing. The Matrix part 5.

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  4. Anonymous
    2025-01-07T19:40:16+00:00

    Any resolution? We're having the same issue but on HPs.

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  5. Anonymous
    2025-01-06T22:28:14+00:00

    I have about 15-20 Latitude 7350's deployed and almost all users are seeing issues on Teams calls, the other parties video may appear fragmented and green at times.  They see us just fine but we cannot clearly make out other video, sometimes a shared screen or other times the face of the other party.  Almost looks like a scene from the Matrix with green fragments.  All video drivers are up to date as well as Windows updates.  Same with updates through Dell command update program.  

    Most of the laptops are docked through a WD22TB4 Docking Station.  

    We also have several Latitude 9330's which have no issues with Teams video calls.

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