I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button). -update- The procedure below doesn't work anymore. :( To get the correct icons on the buttons I have to: -Start a Teams meeting/call, at least one participant has to answer; Stop the meeting after a few seconds; In Teams disable the Third-Party API option; Wait about 10 seconds and enable the Third-Party API option (key stays the same); Start a new Teams meeting/call, at least one participant has to answer; End the meeting/call after 10 seconds or more; Within a few seconds the correct icons show up on the buttons, but greyed; Again, start a Teams meeting/call and the buttons change to colored. However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams. It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode. Note: I'm not affiliated with neither Microsoft nor Elgato.

Yes. Get in touch with your IT Team to remove me from 'Targeted release' in the M365 Admin Center. Also just ask them to check the Teams Update policy in Teams Admin Center so that you are not on a policy that allows previews.

Yes. Get in touch with your IT Team to remove me from 'Targeted release' in the M365 Admin Center. Also just ask them to check the Teams Update policy in Teams Admin Center so that you are not on a policy that allows previews. If this is not doable because it's a setting that's globally assigned to all users, what other options are there? Do we just wait and hope for an update that resolves this?

did you try the process I described in this thread on June 9th already? (It's for MacOS though)

Hi Frank, yeah I tried and didn't work unfortunately. The link you provided for Microsoft AutoUpdate App returns an error. Can you please provide it again? I will retry your process tonight.

I changed the link (and here it is too https://go.microsoft.com/fwlink/?linkid=830196) in my original post... please try again

Teams add-in for Elgato Stream Deck not working properly

Anonymous

I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button).

-update-

The procedure below doesn't work anymore. :(

To get the correct icons on the buttons I have to:

-Start a Teams meeting/call, at least one participant has to answer;

Stop the meeting after a few seconds;
In Teams disable the Third-Party API option;
Wait about 10 seconds and enable the Third-Party API option (key stays the same);
Start a new Teams meeting/call, at least one participant has to answer;
End the meeting/call after 10 seconds or more;
Within a few seconds the correct icons show up on the buttons, but greyed;
Again, start a Teams meeting/call and the buttons change to colored.

However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams.

It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode.

Note:

I'm not affiliated with neither Microsoft nor Elgato.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

42 answers

Anonymous

2023-07-13T07:27:03+00:00

Yes. Get in touch with your IT Team to remove me from 'Targeted release' in the M365 Admin Center. Also just ask them to check the Teams Update policy in Teams Admin Center so that you are not on a policy that allows previews.
Was this answer helpful?

0 comments No comments
Anonymous

2023-08-02T13:50:59+00:00

Yes. Get in touch with your IT Team to remove me from 'Targeted release' in the M365 Admin Center. Also just ask them to check the Teams Update policy in Teams Admin Center so that you are not on a policy that allows previews.

If this is not doable because it's a setting that's globally assigned to all users, what other options are there? Do we just wait and hope for an update that resolves this?
Was this answer helpful?

0 comments No comments
Anonymous

2023-08-02T14:06:25+00:00

did you try the process I described in this thread on June 9th already? (It's for MacOS though)
Was this answer helpful?

0 comments No comments
Anonymous

2023-08-03T01:23:58+00:00

Hi Frank, yeah I tried and didn't work unfortunately. The link you provided for Microsoft AutoUpdate App returns an error. Can you please provide it again? I will retry your process tonight.
Was this answer helpful?

0 comments No comments
Anonymous

2023-08-03T06:17:28+00:00

I changed the link (and here it is too https://go.microsoft.com/fwlink/?linkid=830196) in my original post... please try again
Was this answer helpful?

0 comments No comments