I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button). -update- The procedure below doesn't work anymore. :( To get the correct icons on the buttons I have to: -Start a Teams meeting/call, at least one participant has to answer; Stop the meeting after a few seconds; In Teams disable the Third-Party API option; Wait about 10 seconds and enable the Third-Party API option (key stays the same); Start a new Teams meeting/call, at least one participant has to answer; End the meeting/call after 10 seconds or more; Within a few seconds the correct icons show up on the buttons, but greyed; Again, start a Teams meeting/call and the buttons change to colored. However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams. It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode. Note: I'm not affiliated with neither Microsoft nor Elgato.

Confirm exactly the same issues as other posters. For me also this started as soon as I tried out the preview, realised my integration (I use the API via TouchPortal not StreamDeck) didn't work, and the API key option was missing. I switched back immediately as the TouchPortal integration is WAY more useful than the new features and the API is now essentially non-functional even if I switch back to the non-preview version. For me I notice the API sends the "meeting started" notificaition to TouchPortal if I hover over the camera or mute the mic, then it reports the call has ended and none of the meeting control / mute/camera functions work via the API. COME ON MS!!! - having remote control of mute/camera and meeting end was the BEST THING that has happened to Teams in the last 12 months and to lose it for trying out the new eyecandy is very very sad :( :( :( Also - when you fix it - please add an "ANSWER CALL" option to the API as well as Hang Up!!!

I had this same issue. I realized the Teams APP that is native with windows was running on top of my Teams Work or School account that comes with Office installed by my organization. Once I uninstalled the Teams APP native to windows, everything started working. I think Stream Deck see's 2 instances of Teams running and the API feature does not connect properly because of it causing the lock on the icons in stream deck. Again, once I uninstalled the Teams APP that comes with Windows (not the work or school version of Teams), everything works like a dream.

This didn't work for me. The thing that helped the most was this post https://github.com/L-C-P/TouchPortalTeamsPlugin/issues/1#issuecomment-1603856454 along with googling "can't switch out of developer mode" Once I'd disabled the previews on the Teams Admin site, waited a day or so, then relaunched teams, all was well again. looks like the preview or developer modes have got a disabled API (potentially to avoid undetermined exploits) - though it would have been INCREDIBLY helpful if Microsoft had actually mentioned this somewhere (ya know, like in the API enable/disable dialog!!!) In any case mine is working after managing to revert out of all preview/developer mode features. Happy Days

HI Steve, I think this will resolve my issues as well. Although I'm using MS Teams on my personal MacBook, the sign-in account is the one for work. I don't have Admin access to Teams configuration though. Do I need to speak with my IT Team to remove me from 'Targeted release for select users' for previews on MS Teams?

Teams add-in for Elgato Stream Deck not working properly

Anonymous

I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button).

-update-

The procedure below doesn't work anymore. :(

To get the correct icons on the buttons I have to:

-Start a Teams meeting/call, at least one participant has to answer;

Stop the meeting after a few seconds;
In Teams disable the Third-Party API option;
Wait about 10 seconds and enable the Third-Party API option (key stays the same);
Start a new Teams meeting/call, at least one participant has to answer;
End the meeting/call after 10 seconds or more;
Within a few seconds the correct icons show up on the buttons, but greyed;
Again, start a Teams meeting/call and the buttons change to colored.

However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams.

It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode.

Note:

I'm not affiliated with neither Microsoft nor Elgato.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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42 answers

Anonymous

2023-06-21T12:26:56+00:00

same here.
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Anonymous

2023-06-22T05:16:22+00:00

Confirm exactly the same issues as other posters. For me also this started as soon as I tried out the preview, realised my integration (I use the API via TouchPortal not StreamDeck) didn't work, and the API key option was missing. I switched back immediately as the TouchPortal integration is WAY more useful than the new features and the API is now essentially non-functional even if I switch back to the non-preview version.

For me I notice the API sends the "meeting started" notificaition to TouchPortal if I hover over the camera or mute the mic, then it reports the call has ended and none of the meeting control / mute/camera functions work via the API.

COME ON MS!!! - having remote control of mute/camera and meeting end was the BEST THING that has happened to Teams in the last 12 months and to lose it for trying out the new eyecandy is very very sad :( :( :(

Also - when you fix it - please add an "ANSWER CALL" option to the API as well as Hang Up!!!
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3 people found this answer helpful.

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Anonymous

2023-07-07T15:39:09+00:00

I had this same issue. I realized the Teams APP that is native with windows was running on top of my Teams Work or School account that comes with Office installed by my organization. Once I uninstalled the Teams APP native to windows, everything started working. I think Stream Deck see's 2 instances of Teams running and the API feature does not connect properly because of it causing the lock on the icons in stream deck. Again, once I uninstalled the Teams APP that comes with Windows (not the work or school version of Teams), everything works like a dream.
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Anonymous

2023-07-13T03:23:49+00:00

This didn't work for me.

The thing that helped the most was this post https://github.com/L-C-P/TouchPortalTeamsPlugin/issues/1#issuecomment-1603856454

along with googling "can't switch out of developer mode"

Once I'd disabled the previews on the Teams Admin site, waited a day or so, then relaunched teams, all was well again. looks like the preview or developer modes have got a disabled API (potentially to avoid undetermined exploits) - though it would have been INCREDIBLY helpful if Microsoft had actually mentioned this somewhere (ya know, like in the API enable/disable dialog!!!)

In any case mine is working after managing to revert out of all preview/developer mode features. Happy Days
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1 person found this answer helpful.

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Anonymous

2023-07-13T05:47:11+00:00

HI Steve,

I think this will resolve my issues as well. Although I'm using MS Teams on my personal MacBook, the sign-in account is the one for work.

I don't have Admin access to Teams configuration though.

Do I need to speak with my IT Team to remove me from 'Targeted release for select users' for previews on MS Teams?
Was this answer helpful?

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