I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button). -update- The procedure below doesn't work anymore. :( To get the correct icons on the buttons I have to: -Start a Teams meeting/call, at least one participant has to answer; Stop the meeting after a few seconds; In Teams disable the Third-Party API option; Wait about 10 seconds and enable the Third-Party API option (key stays the same); Start a new Teams meeting/call, at least one participant has to answer; End the meeting/call after 10 seconds or more; Within a few seconds the correct icons show up on the buttons, but greyed; Again, start a Teams meeting/call and the buttons change to colored. However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams. It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode. Note: I'm not affiliated with neither Microsoft nor Elgato.

this is the best response by far. Indeed I switched to early access features as well, who knows. Unfortunately I cannot switch back as it seems. Did you try that already?

Yeah, that's one of the many things that are wrong with the latest versions of Microsoft Teams. Once in Developer Preview mode, you're unable to switch back to the Public mode. When switching off Developer Preview mode, Teams pretends to restart, the option for Developer Preview is gone but after 30 seconds the Developer Mode reappears in the menu and the tick mark is back on. Meanwhile the API is very instable, even my own test application suffers from connection/communication failures. Made me sell my Stream Deck+ since it is useless for Microsoft Teams.

I seem to have lost that tick mark though :-o... just trying to reinstall. Since I use a company managed device, some things don't work as expected.

As a sys admin in an enterprise environment myself, I can check and test many things. Removing and reinstalling is the last resort. Most of the times, clearing the Teams cache solves the problems. However, the Microsoft Teams API is very unstable. Even my own developed app isn't able to connect to Teams. Not the public version, and not the developer version. Like many things, Microsoft announces things with a lot of bells and whistles. But after a few updates, things no longer work, no more updates and documentation is no longer updated or maintained. We've several running problems with Microsoft services which are escalated to developer teams but then communication by Microsoft stops. Only a message stating they're still looking into the problems. Unacceptable for an enterprise environment with 50k+ users.

We bought a few Stream Decks for staff to evaluate for TEAMS meetings. none of them work for TEAMS. Works great for Powerpoint and ZOOM though!

Teams add-in for Elgato Stream Deck not working properly

Anonymous

I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button).

-update-

The procedure below doesn't work anymore. :(

To get the correct icons on the buttons I have to:

-Start a Teams meeting/call, at least one participant has to answer;

Stop the meeting after a few seconds;
In Teams disable the Third-Party API option;
Wait about 10 seconds and enable the Third-Party API option (key stays the same);
Start a new Teams meeting/call, at least one participant has to answer;
End the meeting/call after 10 seconds or more;
Within a few seconds the correct icons show up on the buttons, but greyed;
Again, start a Teams meeting/call and the buttons change to colored.

However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams.

It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode.

Note:

I'm not affiliated with neither Microsoft nor Elgato.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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42 answers

Anonymous

2023-06-08T04:49:37+00:00

this is the best response by far. Indeed I switched to early access features as well, who knows.

Unfortunately I cannot switch back as it seems. Did you try that already?
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2 people found this answer helpful.

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Anonymous

2023-06-08T06:09:57+00:00

Yeah, that's one of the many things that are wrong with the latest versions of Microsoft Teams. Once in Developer Preview mode, you're unable to switch back to the Public mode. When switching off Developer Preview mode, Teams pretends to restart, the option for Developer Preview is gone but after 30 seconds the Developer Mode reappears in the menu and the tick mark is back on.

Meanwhile the API is very instable, even my own test application suffers from connection/communication failures. Made me sell my Stream Deck+ since it is useless for Microsoft Teams.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2023-06-08T06:34:58+00:00

I seem to have lost that tick mark though :-o... just trying to reinstall.

Since I use a company managed device, some things don't work as expected.
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Anonymous

2023-06-08T06:51:09+00:00

As a sys admin in an enterprise environment myself, I can check and test many things. Removing and reinstalling is the last resort. Most of the times, clearing the Teams cache solves the problems. However, the Microsoft Teams API is very unstable. Even my own developed app isn't able to connect to Teams. Not the public version, and not the developer version.

Like many things, Microsoft announces things with a lot of bells and whistles. But after a few updates, things no longer work, no more updates and documentation is no longer updated or maintained. We've several running problems with Microsoft services which are escalated to developer teams but then communication by Microsoft stops. Only a message stating they're still looking into the problems. Unacceptable for an enterprise environment with 50k+ users.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2023-06-08T13:08:19+00:00

We bought a few Stream Decks for staff to evaluate for TEAMS meetings. none of them work for TEAMS.

Works great for Powerpoint and ZOOM though!
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2 people found this answer helpful.

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