Teams add-in for Elgato Stream Deck not working properly

Anonymous
2023-04-09T10:39:35+00:00

I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button).

-update-

The procedure below doesn't work anymore. :(

To get the correct icons on the buttons I have to:

-Start a Teams meeting/call, at least one participant has to answer;

  • Stop the meeting after a few seconds;
  • In Teams disable the Third-Party API option;
  • Wait about 10 seconds and enable the Third-Party API option (key stays the same);
  • Start a new Teams meeting/call, at least one participant has to answer;
  • End the meeting/call after 10 seconds or more;
  • Within a few seconds the correct icons show up on the buttons, but greyed;
  • Again, start a Teams meeting/call and the buttons change to colored.

However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams.

It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode.

Note:

I'm not affiliated with neither Microsoft nor Elgato.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

42 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-04-09T11:13:38+00:00

    Hello Meneer ,

    My name is Joanna, I’ll be happy to help you out today.

    Have you try the following:

    1. Turn on and off the device
    2. Update the latest version of the device
    3. Unistall and install the app
    4. Clear Cache

    https://learn.microsoft.com/en-us/microsoftteam...

    For further information, you may refer to the thread and link below that may help provide solution or steps to the issue.

    https://techcommunity.microsoft.com/t5/healthca...!

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-04-09T12:31:48+00:00

    Yes, restarted the computer several times, with and without Teams being started f=after login. The Elgato doesn't have a power on/of optione, it's an USB-device. Unplugging, wait 30 seconds and plug back in doesn't solve the issue.

    I've removed the Teams cache folders (%APPDATA%\Microsoft\Teams) after quiting Teams (full quit, so not active in the system tray or background), restarted the computer, logged in, restarted Teams, logged in with 365. Still no improvements. Removed the Teams app completely, including the cache folders, restarted the computer, logged, in, reinstalled the Teams app from the latest downloadable version, logged in with 365, updated the Teams app, restarted the computer, started the Teams add, inserted the Elgato Stream Deck +, got a new API key and entered this in the Stream Deck application. No improvements.

    Also removed the Stream Deck application and repeated all steps above. Reinstalled the latest Stream Deck application, still no improvements.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-04-09T14:02:15+00:00

    Hi Meener,

    It seems to be a bug.

    This issue needs to be further investigated by Microsoft product group. Unfortunately, as a community advisor (not Microsoft staff), I don't have access to the user's account, so it's difficult to further investigate this issue.

    I would suggest submitting a feedback to the support engineer team of Microsoft so that they can include this in future releases.

    https://feedbackportal.microsoft.com/feedback

    You may also refer to the Q&A forum for further assistance on this issue as there are more administrators, along with members of the Teams product team, answering questions.

    https://learn.microsoft.com/en-us/answers/

    Unfortunately, moderators are unable to move messages to that forum, so you'll need to repost it.

    Thank you.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-22T15:41:37+00:00

    Adding myself to this. Here are some additional points from my experience:

    Was loving this until I installed Teams Version 1.6.00.11166 (64-bit). (Avatars enabled) and now nothing works :( 

    Have uninstalled, reinstalled, regened API key.  Nothing

    PS Running Windows 11 Home Edition, version 22H2 OS Build 22621.1631

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-22T16:50:02+00:00

    same - although I can get it to work if I regen the api key then restart teams and elgato software. But I have to regen the api key everyday so its basically unusable. :(

    Works for Zoom though!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments