Teams add-in for Elgato Stream Deck not working properly

Anonymous
2023-04-09T10:39:35+00:00

I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button).

-update-

The procedure below doesn't work anymore. :(

To get the correct icons on the buttons I have to:

-Start a Teams meeting/call, at least one participant has to answer;

  • Stop the meeting after a few seconds;
  • In Teams disable the Third-Party API option;
  • Wait about 10 seconds and enable the Third-Party API option (key stays the same);
  • Start a new Teams meeting/call, at least one participant has to answer;
  • End the meeting/call after 10 seconds or more;
  • Within a few seconds the correct icons show up on the buttons, but greyed;
  • Again, start a Teams meeting/call and the buttons change to colored.

However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams.

It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode.

Note:

I'm not affiliated with neither Microsoft nor Elgato.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Other

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  1. Anonymous
    2023-04-09T12:31:48+00:00

    Yes, restarted the computer several times, with and without Teams being started f=after login. The Elgato doesn't have a power on/of optione, it's an USB-device. Unplugging, wait 30 seconds and plug back in doesn't solve the issue.

    I've removed the Teams cache folders (%APPDATA%\Microsoft\Teams) after quiting Teams (full quit, so not active in the system tray or background), restarted the computer, logged in, restarted Teams, logged in with 365. Still no improvements. Removed the Teams app completely, including the cache folders, restarted the computer, logged, in, reinstalled the Teams app from the latest downloadable version, logged in with 365, updated the Teams app, restarted the computer, started the Teams add, inserted the Elgato Stream Deck +, got a new API key and entered this in the Stream Deck application. No improvements.

    Also removed the Stream Deck application and repeated all steps above. Reinstalled the latest Stream Deck application, still no improvements.

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  2. Anonymous
    2023-04-09T11:13:38+00:00

    Hello Meneer ,

    My name is Joanna, I’ll be happy to help you out today.

    Have you try the following:

    1. Turn on and off the device
    2. Update the latest version of the device
    3. Unistall and install the app
    4. Clear Cache

    https://learn.microsoft.com/en-us/microsoftteam...

    For further information, you may refer to the thread and link below that may help provide solution or steps to the issue.

    https://techcommunity.microsoft.com/t5/healthca...!

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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