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With issue for a few years, I have been using a Jabra 65 Evolve headset with Microsoft Teams on the same Windows 10 Laptop. In the last few weeks, I have had problems where after exiting a Teams meeting, the Teams software is not fully hanging up. Upon exiting via the the "Leave" button in the Teams Window or Hanging up with a long-press of the Jabra Headset button, the meeting and the meeting window will close and appear to have fully ended, but my headset is still "connected" appearing to be part of a meeting. While in this connected state, the headset will not connect to another Bluetooth device (like my mobile phone). It will stay in this state indefinitely and will only respond/connect if I enter another Teams meeting.
The only fix I have found is when I fully exit Teams. Once I do that, the headset is fully released/hung up and connects back to my Mobile phone. Only after exiting Teams and then reloading Teams does the headset work properly and pair back up with the headset while also being paired with my mobile phone.
I believe this is a Teams problem only because anything I try with the Jabra headset or software does not change the state of the headset. The headset still appears connected even if I unplug the Jabra Link 370 dongle and then plug it back in. Again, only after I fully exit/shutdown Teams and then restart Teams is the headset for use like it had been for the years before. My ticket to Jabra states this is a Microsoft Teams problem (of course).
Laptop LENOVO ThinkPad T15 Gen 1
Windows Version 10.0.19044 Build 19044
Microsoft Teams Version 1.6.00.1381 (64-bit)
Jabra Evolve Headset Firmware 2.97.0
Jabra Link 370 Firmware 1.87.0
Jabra Direct Software 6.5.31801
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
"Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."
Can we link this thread to the more active duplicate Recently headset busylight not clearing after Teams meetings, but - Microsoft Community which also includes a link to the open bug report https://feedbackportal.microsoft.com/feedback/idea/214e3535-86a0-ed11-a81b-000d3a0450e3
OK, so much for the Jabra software issue. I haven't been running Jabra all morning and in the three meetings I had so far, I've had to exit Teams to get things to hang up. Microsoft, please fix this very annoying issue.
Clear cache failed to work for me as well.
But just got this back from Jabra:
Heather (Jabra)
Feb 5, 2023, 19:49 EST
Dear
Thank you for your time.
We received some feedback from our product engineers. **This challenge is in relation to certain versions of Microsoft Teams, and so, it is not the headset.**Microsoft Teams is not sending the end call signal to devices, which causes the devices to be stuck in Call Audio Mode. Microsoft Teams Support has been informed about this outcome and we assume this could be solved during a future Microsoft Teams update. They are aware of this challenge and are currently investigating it on their end.
But unfortunately, this morning I did have to quit Teams and the Jabra software to make the call hang up. So my test today will be to run without the Jabra software running and see what happens.
I have the same problem, its very annoying having to fully quit MS Teams after every call.