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With issue for a few years, I have been using a Jabra 65 Evolve headset with Microsoft Teams on the same Windows 10 Laptop. In the last few weeks, I have had problems where after exiting a Teams meeting, the Teams software is not fully hanging up. Upon exiting via the the "Leave" button in the Teams Window or Hanging up with a long-press of the Jabra Headset button, the meeting and the meeting window will close and appear to have fully ended, but my headset is still "connected" appearing to be part of a meeting. While in this connected state, the headset will not connect to another Bluetooth device (like my mobile phone). It will stay in this state indefinitely and will only respond/connect if I enter another Teams meeting.
The only fix I have found is when I fully exit Teams. Once I do that, the headset is fully released/hung up and connects back to my Mobile phone. Only after exiting Teams and then reloading Teams does the headset work properly and pair back up with the headset while also being paired with my mobile phone.
I believe this is a Teams problem only because anything I try with the Jabra headset or software does not change the state of the headset. The headset still appears connected even if I unplug the Jabra Link 370 dongle and then plug it back in. Again, only after I fully exit/shutdown Teams and then restart Teams is the headset for use like it had been for the years before. My ticket to Jabra states this is a Microsoft Teams problem (of course).
Laptop LENOVO ThinkPad T15 Gen 1
Windows Version 10.0.19044 Build 19044
Microsoft Teams Version 1.6.00.1381 (64-bit)
Jabra Evolve Headset Firmware 2.97.0
Jabra Link 370 Firmware 1.87.0
Jabra Direct Software 6.5.31801
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue. Jabra Evolve 75, Teams 1.6.00.376 (64-bit). It was last updated on 03/02/2023 and that's when the problem started.
PTT button won't terminate the call; the only way around it is to close Teams.
I am running Microsoft Teams Version 1.6.00.1381 (64-bit).
Are you able to find out which versions of Microsoft Teams? Or the service health ID for this issue?
alternatively to the test call: just call anyone and hang up works also fine
in between i have a colleague who is used to it that i call him and hang up after one time ringing, so he is not wondering and calling me back ;)
According to @Jeff Thorpe in another thread... Recently headset busylight not clearing after Teams meetings, but - Microsoft Community
"I opened a ticket with Microsoft after posting here and seeing how many other users from different companies and headsets are having similar issues with no resolution. After doing analysis gathering with Microsoft support, I received this response today. "Our product group has identified the root cause of the issue and a fix has then been rolled out. The fix will hit the general ring end of this month or early next month. The fix is for all headsets."
This is all the details they provided but at least the good news is that the fix is few weeks away."