Misconfiguration Alert

Question

Misconfiguration Alert

Anonymous

I recently removed my iPhone from my company’s management portal and Intune, I’ve deleted the management profile and restarted the device. My work account is no longer on the device, and I’ve confirmed that it’s not listed in Azure AD or Intune.

However, while I can log into my school account, I encounter a "Misconfiguration Alert" when trying to access another account. I am unable to log into Teams or Outlook.

Could you please assist me in resolving this issue?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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5 answers

Answer 1

Dear Shahin Tebyanian

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description, I understand you concern with unable to access another account in Teams for mobile.

To troubleshoot your issue, you may have a try to do following steps:

You may try clearing the Teams cache on your device. iOS >Sign out >Settings >clear app data >sign in. Android >settings >Apps >Teams >Storage >Clear cache and data.
On the iOS device, go Settings -> General -> VPN & Device Management. Remove the device management profile if it is still present.
Uninstall the app > Restart your phone > Reinstall Teams.

If the issue still persists, please feel free to let me know, I will continue to assist you.

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Best regards,

Allen | Community Moderator

Answer 2

Anonymous

Dear Allen,

Thank you for your response. However, I’ve already tried all of the suggested steps, and unfortunately, none of them worked.

Best regards,

Shahin Tebyanian

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Answer 3

Dear Shahin Tebyanian

Thanks for your quick response!

Your certain part of scenario should be diagnosed by Microsoft's backend side support team via collecting some logs information such as debugging logs or some other logs. Frontline technical support engineer can also involve specific support team for further investigation about some particular situation if it is required. After diagnosing the scenario, our technical support team can provide possible information from their end.

If there are any known issues, this information can be provided by the technical support engineer from their backend resources.

Since we forum moderators have limited permissions and access resources, due to this reason, we are unable to connect Microsoft frontline support team from this public community for further diagnosis.

For the above provided standard process information, in your organization, Office 365 global admin person may need to contact Office 365 support team on backend via an open service request so they can diagnose this specific scenario through some more technical resources,

For this standard process, here's the official document for the global admin reference: Get support - Microsoft 365 admin | Microsoft Learn (Online Option).

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Sincerely,

Allen | Community Moderator

Answer 4

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Answer 5

I tried all the suggestions online and eventually what worked was 'offloading the app' in iPhone.. I tried uninstalling/deleting and reseting device but nothing worked but in the end, offloading the app and then reinstalling worked for me.

Manually Offload an App

Open the Settings app.
Navigate: General iPhone Storage.
Tap the app to offload.
Tap Offload App.
To confirm, tap Offload App.

Hope this helps