I can´t log in with my new school account

Question

I can´t log in with my new school account

Anonymous

I have downloaded the Teams app and it won´t let me log in with my new school account. I have MacBook and I already deleted the account from Finder-> keychain access and re-installed the app. Still, when I open the app, it won't let me log in with my new account.

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6 answers

Answer 1

Hi Essi, I'm Roberta and I'm happy to help you today here in Community.

I'm sorry about that, did you receive any kind of error message when try to log in?

Let me know

Kindly

Roberta

___________

Note: This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems. We cannot have access to any other users' accounts.

Answer 2

”Incorrect user ID or password. Type the correct ID and password, and try again.”

When I open the application and try to log in, this is the text that shows up. There is still my old schools logo when i open the application.

When I login to Teams with a browser everything is normal but with the application, I can’t log in

Answer 3

Hi Essi, thanks for your reply, I got it, did you make sure to have downloaded the correct version of the Teams App, not for personal use but the one for work/school account?

Can you please try to uninstall MS Teams in your computer and try to open the link below?

Please download the correct version of MS Teams for you.

https://www.microsoft.com/microsoft-teams/downl...

Let me know how it goes

Answer 4

Anonymous

Still not working...

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Answer 5

Anonymous

Hi Essi, I got it, can you please follow the different solutions provided on the following thread?:

https://answers.microsoft.com/en-us/msteams/for...

Keep me posted

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