I can´t log in with my new school account

Question

I can´t log in with my new school account

Anonymous

I have downloaded the Teams app and it won´t let me log in with my new school account. I have MacBook and I already deleted the account from Finder-> keychain access and re-installed the app. Still, when I open the app, it won't let me log in with my new account.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Answer 1

EmilyS_726 28,995 Volunteer Moderator

Hello Essi, this is Emily. After you removed the old account from the keychain, delete the app again.

Before you reinstall it, please clear cache first.

delete Teams folder at /Users/[your username]/Library/Application Support/Microsoft/Teams

Then you can reinstall the app. See if it helps.

0 comments

Answer 2

Anonymous

Hi Essi, I got it, can you please follow the different solutions provided on the following thread?:

https://answers.microsoft.com/en-us/msteams/for...

Keep me posted

0 comments

Answer 3

Anonymous

Still not working...

0 comments

Answer 4

Hi Essi, thanks for your reply, I got it, did you make sure to have downloaded the correct version of the Teams App, not for personal use but the one for work/school account?

Can you please try to uninstall MS Teams in your computer and try to open the link below?

Please download the correct version of MS Teams for you.

https://www.microsoft.com/microsoft-teams/downl...

Let me know how it goes

Answer 5

”Incorrect user ID or password. Type the correct ID and password, and try again.”

When I open the application and try to log in, this is the text that shows up. There is still my old schools logo when i open the application.

When I login to Teams with a browser everything is normal but with the application, I can’t log in